Dalasia Hawkins
Suisun,CA
Summary
Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
1
1
year of professional experience
Work History
USC Ambassador
USC Advancement Call Center
09.2023 - 11.2023
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- PCI Certification
Crew Member
Cold Stone Creamery
04.2023 - 08.2023
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Food Handler's certificate
Education
BBA - Business Administration
University of Southern California
Los Angeles, CA05.2027
High School Diploma -
Salesian College Preparatory
Richmond, CA08.2023
Skills
- Communication skills
- Interpersonal Skills
- PCI Certification
- Data Entry
- Problem-solving skills
- Customer Service
- Cash Handling
- Safe Food Handling
Timeline
USC Ambassador
USC Advancement Call Center
09.2023 - 11.2023
Crew Member
Cold Stone Creamery
04.2023 - 08.2023
BBA - Business Administration
University of Southern California
High School Diploma -
Salesian College Preparatory