Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dalavanh Thommavong

Summary

Adaptable Hospitality Professional experienced in customer service within the tourism sector. Delivered positive outcomes through effective problem-solving and teamwork while enhancing customer engagement and driving sales. Engaged diverse individuals in fast-paced environments, prioritizing relationship-building to elevate customer experiences.

Strong communication and customer service skills with the ability to build rapport quickly and create positive customer experiences. Friendly, outgoing, and confident in engaging with people from diverse backgrounds. Skilled in active listening, persuasive communication, sales and upselling, problem-solving, teamwork, multitasking, and adapting to fast-paced environments. Committed to providing excellent service and making every customer feel welcome and valued.

Detail-oriented travel professional with a focus on customer satisfaction and effective communication. Experienced in managing bookings and coordinating itineraries, ensuring seamless travel experiences. Ready to apply skills in a dynamic environment to drive positive business outcomes.

Overview

2027
2027
years of professional experience

Work History

Quotation Specialist

Diamond Travel
2022 - Current
  • Prepared accurate travel quotations for clients using advanced pricing tools and systems.
  • Collaborated with sales team to ensure timely and precise quote submissions.
  • Analyzed client requirements to provide tailored travel solutions enhancing customer satisfaction.
  • Reviewed and updated quotation templates for consistency and compliance with company standards.

Booking Representative

Diamond Travel
2022 - Current
  • Coordinated travel itineraries, utilizing booking software to optimize scheduling and customer satisfaction.
  • Assisted customers in selecting appropriate travel packages, providing tailored recommendations based on preferences.
  • Managed booking inquiries through phone and email, ensuring timely responses to customer requests.
  • Maintained accurate records of bookings, cancellations, and changes to enhance operational efficiency.

Tour Guide Assistant

Diamond Travel
2022 - Current
  • Supported preparation of promotional materials and social media content to attract potential clients.
  • Assisted lead tour guide in coordinating daily itineraries and logistics for diverse group tours.
  • Engaged with tourists, providing information about local attractions and cultural insights to enhance their experience.

Education

High School Diploma -

Magic Palms International School
Vientiane, Laos
05-2020

High School Diploma -

Virathavon
Vientiane, Laos
06-2022

Associate of Science - Hospitality And Tourism Management

Grossmont Collage
San Diego
06-2026

Skills

  • Positive attitude
  • Active listening
  • Friendly, positive attitude
  • Sales techniques
  • Calm under pressure
  • Problem resolution
  • Organization and time management
  • Teamwork and collaboration
  • Customer service
  • Pricing strategy
  • Microsoft Excel proficiency

Timeline

Quotation Specialist

Diamond Travel
2022 - Current

Booking Representative

Diamond Travel
2022 - Current

Tour Guide Assistant

Diamond Travel
2022 - Current

High School Diploma -

Magic Palms International School

High School Diploma -

Virathavon

Associate of Science - Hospitality And Tourism Management

Grossmont Collage