DaLawnda Dumas

• Managed church operations, ensuring efficient scheduling of events and activities.
• Assisted in the creation of weekly worship materials, contributing to a cohesive and inspiring service experience.
• Managed vendor relationships for necessary services such as landscaping or cleaning ensuring quality control.
• Coordinated communication between church leadership, staff, and congregation members.

Monitored timecards for 2500 employees. Coached callers in the use of self- service applications. Created, updated and purged active employee files.

• Coordinated recruitment efforts to streamline candidate sourcing and improve hiring efficiency.
• Assisted in onboarding processes, ensuring compliance with company policies and enhancing new hire experience.

• Organized and coordinated all aspects of the Business Office within the facility. Facilitated billing (Medicare, Medicaid, Insurance). Posted all cash daily. Responsible for achieving cash collections goals. Reconciled Resident Trust and completed month end for facility.
• Oversaw daily operations, ensuring efficient workflow and compliance with regulatory standards.
• Managed budgetary allocations, optimizing resource utilization across departments.

• Responsible for the day-to-day operations of the business office, including staffing coverage and management. Processed orders for all necessary equipment and supplies. Ordered within budgetary guidelines and maintains inventory control. Accounted for administrative budget and provides reports to management as requested. Reviewed weekly payroll reports and addressed associate payroll concerns. Worked with HR/ Payroll to resolve issues.
• Completed or assisted with special projects as requested by community or senior management. Conducted community tours to prospective residents and their families. Reviews and submits invoices to accounts payable for administration.
• Coordinated interdepartmental communications, fostering collaboration between teams to achieve organizational goals.
• Evaluated vendor contracts, negotiating terms to maximize value for services rendered.

• Performed administrative support for the community, including accounts receivable, accounts payable, payroll, and human resources related duties. Assisted the Executive Director with the completion of documents, correspondence and special projects as needed. Responded to resident’s request and assist in the coordination of services for residents, families, and guest. Tracked all community accounting changes and appropriate documentation, including move-ins, move-outs credits, proposed rate adjustment and others related changes or corrections. Prepared and record all invoices for the community
• Resolved financial discrepancies and customer billing issues with timely attention.
• Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.