DALBERT A. CHAMBERS
West Henrietta,NY
Summary
Performance driven leader with 7+ years of management and sales experience providing superior customer support. Recognized for strong team leadership, motivating and supporting staff while planning and implementing proactive procedures and systems. Proven results in meeting and exceeding sales goals. Outgoing team player with notable success serving customers in fast-paced challenging environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Five Mile Cafe
03.2019 - Current
- Increased business sales 15% with improved marketing and promotional strategies diversified across multiple channels
- Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations with maximum financial results.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Optimized new POS system for restaurant
- Added all prices , system lay out and taught employees how to properly use it
- Ensured finances for business were properly tracked
- Monthly bills paid, payroll and taxes were submitted timely
Technical Support Technician
Frontier Communications
03.2018 - 03.2019
- Performed assistance to users via telephone to diagnose and triage problems with Cable, TV and phone
- Navigate multiple systems to resolve issues
- Implemented remote troubleshooting techniques to solve common software and hardware issues
- Review customer's accounts to look for opportunities to offer added features and new lines of service (Antivirus software, premium tech support, internet range extenders, equipment insurance/protection, etc.) Exceeded sales goal of 10% consistently.
- Documented support interactions for future reference.
Technical Support Operations Supervisor
Frontier Communications
08.2015 - 03.2018
- Motivate and coach team to maximize revenue and productivity stats. Follow up with team to monitor progress towards goal daily/ monthly goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
- Monitor calls to ensure the highest level of customer service is delivered timely and consistently Attend weekly supervisor meetings and update team on procedure changes and new processes.
Operations Supervisor
Concentrix
11.2014 - 09.2015
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
Sales Representative
Concentrix
11.2013 - 11.2014
- Warm and cold calling inbound/outbound sales consultants for Mercedes Benz in-vehicle security system while creating and maintaining rapport and achieving sales metrics continually.
- Developed strong customer relationships via cold calls, presentations, and lead management.
- Overcame objections with successful product demonstrations and persuasive communication skills.
- Consistently achieved sales on over 60% of incoming calls
Team Manager
Sutherland Global Service
08.2011 - 09.2013
- Coordinated team collaboration to share ideas and build best practices.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Evaluated employee performance on weekly basis and coached and trained 18 team members, increasing quality of work and employee motivation
Education
Business Administration And Management
Keuka College
Keuka Park, NYSkills
- Safe Handling Standards
- Process Evaluations
- Purchasing
- Staffing and Sales Reporting
- Teamwork and Collaboration
- Front of House Management
- Calm and Pleasant Demeanor
- Employee Engagement and Retention
- Front of House Management
- Calm and Pleasant Demeanor
- Front of House Management
- Calm and Pleasant Demeanor
Accomplishments
- Ranked among the top five sales reps in my first two months on board at Concentrix. Did so by selling all levels of products in my first month as a Sales Consultant including 10 year package valued over $7K.
- Diamond Club Award – Achieved for overall best customer experience and having the highest quality marks for my team. (Concentrix)
- State Farm Indrive Award – Team award earned for having the best metrics for consecutive quarters. (Concentrix)
- Leader of the Month (January 2017) - Started Employee/Leader of the Month program that was adopted throughout the company. This was done to showcase and reward the great job our employees do.
- MVP Supervisor (May 2017 ) - Created a new Excel master sheet used in coaching and reporting center wide. Instrumental in pilot programs to improve understanding of raw data and ensure accurate reporting to other coaches
Certification
- Certified Food Handler, ServSafe - 10/4/2021-10/4/24
- LEAP (Leadership Execution Accountability Performance) Training - 2012
- LEAD Certificate (Leadership Education And Development) – , Sutherland Global Services - 2010
Timeline
General Manager of Food Service
Five Mile Cafe
03.2019 - Current
Technical Support Technician
Frontier Communications
03.2018 - 03.2019
Technical Support Operations Supervisor
Frontier Communications
08.2015 - 03.2018
Operations Supervisor
Concentrix
11.2014 - 09.2015
Sales Representative
Concentrix
11.2013 - 11.2014
Team Manager
Sutherland Global Service
08.2011 - 09.2013
Business Administration And Management
Keuka College