Dale Cook

Great Wolf Lodge

02.2019 - Current

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Prepared 250-400 cocktails daily, worked 10 hours a day
Trained in POS, customer service,
Adhered to strict cleanliness standards throughout all aspects of bar operations.
Enhanced customer satisfaction by providing personalized drink recommendations and excellent service.
Demonstrated expertise in various mixology techniques, enhancing presentation and overall product quality.
Ensured compliance with health and safety regulations, maintaining a clean and safe environment for both staff and patrons.
Increased repeat business with exceptional interpersonal skills and rapportbuilding.
Trained new bartenders on proper techniques, ensuring consistent quality across the team.
Developed innovative cocktail recipes, driving menu diversity and attracting new customers.
Elevated guest experiences by promptly addressing concerns or complaints in a professional manner.
Closed out cash register and prepared cashier report at close of business.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Handled high-volume service periods calmly and efficiently, ensuring minimal wait times for guests.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Maintained impeccably clean, attractive and well-stocked bar area.