Dale Bentley
Augusta,GA
Overview
7
7
years of professional experience
Work History
Legal Administrative S
Veterans Benefits Administration
10.2023 - Current
- Intake customer service in national call center for Veterans Benefits
- Received incoming calls, inquiries, requests for Veterans claims and appeals, researched status of claims, updated banking information, resend letters and correspondence for award letters for both compensation and pension benefits.
- Managed call flow for multiple requests for benefits, Privacy Requests (FOIA)adding and removing dependents. Assisted with Notice of Death packets. Processed Intent to File actions for claims.
- Verified accurate identity of veterans or 3rd party authorizations. Operated 2 HP monitors with several VA driven applications to accomplish varied workload.
- Familiar with: OneNote, Cisco Finesse, Cisco Jabber, Outlook,Knowledge Base, Sharepoint, ECFax, VA Forms processing for multiple benefits and answers questions regarding Drill Pay, Fiduciary,. Education Benefits, Health Benefits, Potential Incidents, Centralized Mail Portal , VA.gov, Homelessness, Supplemental Claims, Ready for Decision Claims, Closed claims, Pending claims, Denied claims as well as general questions .
- Clarified customer issues and determined root cause of problems to resolve issues with non receipt of payment, Veteran Service Officer, State of Jurisdiction for assistance, National Cemetery, VA Health Administration .
- Completed extensive 7 week training program for New hires (OTED) training.
- Worked remotely on behalf on Columbia, SC Regional Office.
- Offered assistance to caregivers, family members of veterans, surviing spouse and dependents. Communicated policies and protocol for various amended changes for claims and appeals.
Advance Medical Support Assistant
Charlie Norwood VA Medical Center, GS-06
03.2020 - 10.2023
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Expedited claim processing with thorough verification of codes leading to quicker reimbursements from insurance companies.
- Work assignments in Physical Therapy,Occupational Therapy,. Primary Care, Dental Clinic, Rehab Support Services and Audiology.
Medical Support Assistant
Charlie Norw
02.2017 - 03.2021
- Followed appropriate procedures for scheduling Specialty clinic appointments.
- Participated in ongoing phone lab visits for Anticoag Clinic.
- Assisted physicians with priority scheduling for same day visits.
- Familiar with HIPPA, Privacy Act, OSHA, HAZMAT policies, CPRS, Vista, Vetext, Vista Gui, Mission Act referrals and release of information protocols.
- Completed standardized proficiency training in TMS.
- Communicated with veterans and their families regarding post and pre surgery preparation.
- Elected for many You're Super customer service excellence.
- Typing speed 65 words a minute.
Education
High School Diploma -
Lucy C. Laney
Augusta, GA Timeline
Legal Administrative S
Veterans Benefits Administration
10.2023 - Current
Advance Medical Support Assistant
Charlie Norwood VA Medical Center, GS-06
03.2020 - 10.2023
Medical Support Assistant
Charlie Norw
02.2017 - 03.2021
High School Diploma -
Lucy C. Laney