Dale Brumbach
Camp Hill,PA
Summary
Experienced Service Technician skilled in installation, repair, and preventive maintenance. Proven ability to enhance service delivery processes and train junior technicians, ensuring high customer satisfaction.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Service Technician
Verizon
Harrisburg, PA
10.2016 - 08.2025
- Diagnosed and resolved customer equipment issues efficiently, ensuring high satisfaction levels.
- installed, maintained, and repaired fiber optic cables, Fios internet, TV, and phone services for customers.
- Collaborated with cross-functional teams to improve service delivery processes and reduce downtime.
- Trained junior technicians on troubleshooting procedures and best practices for equipment handling.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Maintained company field response vehicle stocked with repair and replacement parts.
Senior Desktop Support Technician
Highmark
Camp Hill, PA
03.1996 - 07.2015
- Led troubleshooting efforts for hardware and software issues, ensuring swift resolution and minimal downtime.
- Mentored junior technicians, fostering skill development and enhancing team performance.
- Implemented process improvements that increased efficiency in desktop support operations.
- Project manager for Medicare systems
Maintenance Data Analyst
Pennsylvania Air National Guard
Middletown, PA
08.1994 - 08.1998
- Analyzed maintenance data to identify trends and improve equipment reliability.
- Developed reports for leadership to support strategic decision-making and resource allocation.
- Collaborated with cross-functional teams to streamline maintenance processes and reduce downtime.
Security Police Officer & Database Manager
United State Air Force
RAF Mildenhall, England, United Kingdom
01.1990 - 06.1994
- Enforced security protocols to safeguard personnel and assets.
- Conducted regular patrols to monitor and report suspicious activities.
- Collaborated with law enforcement agencies during incidents and investigations.
- Developed training programs for new recruits on safety procedures.
Education
High School Diploma -
Selinsgrove Area High School
Selinsgrove, PAAssociate of Science - Information And Computer Systems
Susquehanna University
Selinsgrove, PA06-1995
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
Certification
- CMRT - Certified Maintenance and Reliability Technician
- CME - Certified Maintenance Employee
Timeline
Service Technician
Verizon
10.2016 - 08.2025
Senior Desktop Support Technician
Highmark
03.1996 - 07.2015
Maintenance Data Analyst
Pennsylvania Air National Guard
08.1994 - 08.1998
Security Police Officer & Database Manager
United State Air Force
01.1990 - 06.1994
High School Diploma -
Selinsgrove Area High School
Associate of Science - Information And Computer Systems
Susquehanna University