Dale Cobb
Mesquite,TX
Summary
Proven leader and adept Driver Manager at 10Roads Express, I enhanced fleet efficiency and driver satisfaction through strategic scheduling and empathetic leadership. Leveraging strong customer service and vehicle maintenance knowledge, I significantly improved client retention and reduced safety incidents, underscoring a commitment to excellence and team empowerment.
Overview
12
12
years of professional experience
Work History
Driver Manager
10Roads Express
11.2014 - 07.2024
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Coordinated with drivers to organize timely pickup and delivery.
- Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
- Addressed driver communications and provided required data to drivers.
- Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
- Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
- Collaborated with human resources to recruit qualified drivers, leading to improved overall team performance.
- Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
- Improved communication between drivers and dispatchers by implementing a reliable messaging system for timely updates.
- Implemented an efficient scheduling system that allowed drivers to better balance their work-life commitments while meeting company objectives.
- Identified process breakdowns and developed improvement plans to resolve.
- Tracked production and quality control systems to proactively identify deficiencies.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Over the Road Truck Driver
Depandable Auto Shippers
05.2012 - 11.2014
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Contributed to accident-free driving records by exercising caution in high-traffic areas and following all safety regulations during road transports.
- Facilitated successful deliveries under challenging weather conditions using defensive driving skills honed over years of experience navigating diverse terrains nationwide.
- Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.
- Guaranteed customer satisfaction by delivering shipments in excellent condition and promptly addressing any concerns or issues.
- Managed paperwork accurately and efficiently, including bills of lading, driver manifests, and expense reports.
- Minimized downtime due to unforeseen circumstances by effectively adapting plans as needed during long-haul trips.
- Enhanced company''s public image by maintaining a clean and professional appearance both personally and with equipment while on the job.
- Enhanced efficiency by planning optimal routes and adhering to strict delivery schedules.
- Reduced cargo damage incidents through secure load placement and proper tie-down techniques.
- Decreased time spent at weigh stations through meticulous attention to weight distribution guidelines during the loading process.
- Increased fuel efficiency through proper gear utilization and adherence to speed limits.
- Maximized vehicle performance with regular maintenance checks, identifying and resolving potential issues before they escalated.
- Contributed to a positive team environment by assisting fellow drivers with route planning, loading, unloading, and troubleshooting mechanical issues when necessary.
- Improved company reputation through courteous interactions with clients, vendors, and law enforcement officers while representing the organization on the road.
- Verified contents of inventory loads against Bills of Lading.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Education
S Houston High School
HOUSTON TXSkills
- Customer Service
- Strong leadership qualities
- Empathy and patience
- Vehicle maintenance knowledge
- Safety Procedures
- Reconciliation
- Fuel efficiency strategies
- Active listening abilities
- Driver Scheduling
- Conflict resolution techniques
- Improvement planning
- Delivery Scheduling
- Team Building Competencies
Timeline
Driver Manager
10Roads Express
11.2014 - 07.2024
Over the Road Truck Driver
Depandable Auto Shippers
05.2012 - 11.2014
S Houston High School
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