Dale Cox
Program Manager
Gig Harbor,WA
Summary
Results-driven Program Manager with expertise in leading cross-functional teams, optimizing workflows, and driving strategic initiatives to enhance organizational performance. Skilled in project management, stakeholder communication, and implementing policy improvements to achieve business objectives. Committed to leveraging program leadership and critical thinking to deliver impactful results and support organizational growth.
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
11
11
years of professional experience
Work History
Program Manager
Amazon Web Services (AWS)
11.2019 - 10.2025
- Developed and implemented strategic initiatives to optimize AWS Marketplace Seller engagement and marketplace performance.
- Coordinated cross-functional teams to streamline project workflows and enhance collaboration across departments.
- Led project management efforts, ensuring alignment with organizational goals and timely execution of deliverables.
- Analyzed customer feedback to refine marketplace strategies, improving user experience and satisfaction levels.
- Facilitated stakeholder meetings to communicate project status, gather insights, and align expectations effectively.
- Monitored progress against goals, adjusting plans as necessary in order to meet changing requirements.
- Successfully managed multiple programs simultaneously, ensuring all deliverables were met on time and within budget.
- Created detailed project plans, including timelines, milestones, resource allocations, and risk management plans.
- Identified operational process inefficiencies to recommend necessary improvements.
Support Engineer
Amazon Web Services (AWS)
11.2014 - 11.2019
- Provided technical support to AWS Marketplace Sellers, resolving issues and ensuring operational efficiency.
- Assisted in troubleshooting software problems, facilitating quick resolutions to minimize downtime.
- Maintained accurate records of support tickets and user interactions using tracking tools.
- Collaborated with other teams to identify areas of improvement in existing processes or procedures.
- Deployed virtual machines on the AWS cloud platform.
- Utilized ticketing systems to document workflows and track progress on incidents and requests.
- Created detailed documentation for all IT related projects and services delivered.
Education
No Degree - Engineering
Washington State University
Pullman, WA 05.2001 -
Skills
- Collaborative team management
- Analytical reasoning
- Stakeholder engagement strategies
- Procedure optimization
- Analytical problem-solving
- Project coordination
Timeline
Program Manager
Amazon Web Services (AWS)
11.2019 - 10.2025
Support Engineer
Amazon Web Services (AWS)
11.2014 - 11.2019
No Degree - Engineering
Washington State University
05.2001 -