Dale Hamilton
Flushing,NY
Summary
Dynamic Customer Service Representative with proven expertise at CVS Pharmacy, excelling in active listening and critical thinking. Enhanced customer satisfaction through effective complaint resolution and upselling, contributing to sales growth. Skilled in data entry and adept at navigating high-stress situations, fostering loyalty and positive client relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
CVS Pharmacy
06.2019 - 09.2025
- Assisted customers with inquiries, providing accurate information and support.
- Processed orders efficiently, ensuring timely fulfillment and customer satisfaction.
- Resolved customer complaints by identifying issues and offering appropriate solutions.
- Maintained product knowledge to effectively address customer needs and enhance service delivery.
- Collaborated with team members to improve service processes and overall workflow efficiency.
- Documented customer interactions in CRM system for accurate record-keeping and follow-up.
- Adapted to new software tools quickly, enhancing response time in handling customer requests.
- Participated in training sessions to develop skills in customer engagement and conflict resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma - Medical Assistant
Charles E.Hughes
New York, NY06.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
CVS Pharmacy
06.2019 - 09.2025
High School Diploma - Medical Assistant
Charles E.Hughes