Dale Hefner

• Planned work procedures using charts, technical manuals and experience.
• Used diagnostics and troubleshooting tools to identify failures and equipment issues.
• Inventoried stock, placed orders and verified receipt to keep supplies ready.
• Attended technical training courses when available to increase knowledge base.
• Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
• Trained and guided employees on correct methods for performing different repairs and maintenance services.
• Aligned wheels using special alignment equipment and wheel-balancing machines.

• Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
• Diagnosed mechanical problems using specialized computer software and diagnostic tools.
• Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.

Received customers Recorded Vehicles need for service. Inspected vehicle recorded any pre. Existing. Blemishes Assigned workorder & P.O# To the vehicle. Diagnosed or confirmed vehicles Drivability, our service needs. Then assign The work order to A technician

• Provided technical support to customers on the phone and in-person.

• Repaired or replaced parts such as bumpers, fenders, doors, windows, frames, radiators, grills, headlights.
• Documented details of repair work performed on each vehicle in a computer system.
• Performed accurate and detailed assessments of damaged vehicles to determine repair needs.