Summary
Overview
Work History
Education
Skills
Timeline
Generic

DALE NIEHAUS

Summary

Professional in customer service with significant experience in managing reservations and providing excellent support. Strong focus on team collaboration and delivering results, adaptable to changing needs, and reliable in all situations. Skilled in communication, organization, and problem-solving, with keen ability to ensure efficient and accurate reservation processes. Employers value leadership, dependability, and proactive approach.

Overview

15
15
years of professional experience

Work History

Cruise Reservation Agent

Costco Travel
09.2025 - Current
  • As a Cruise Reservation Agent, I assist Costco members with all their cruise needs for current and new cruise reservations. Address any concerns that they may have. Providing exceptional service to our members.

Customer Care/Ride Share Driver

Lyft/Doordash/Instacart
10.2018 - 09.2025
  • I provide superior customer service and excellent communication to residents of Oklahoma City and the surrounding areas by providing needed services including food delivery, grocery shopping, and ride sharing. I ensure the customer is satisfied by maintaining clean, quality, timely and accurate services.

Water Meter Reader

City of Oklahoma City-Water Department
11.2016 - 06.2020
  • I consistently walked a route in all weather conditions to provide accurate and punctual water meter readings for 300-700 customers daily.

Pipefitters Apprenticeship

Oklahoma City, Oklahoma
11.2015 - 11.2016
  • I attended classes to learn the pipefitter trade and participated in an apprenticeship.

Army National Guard

United States Army
11.2010 - 11.2016
  • I performed the duties required of a Field Artillery Fire Control Specialist, including managing data bases, operating communications systems, working with primary tactical data system operations, and processing fire missions. I served 4 ½ years in Indiana and 1 ½ years in Oklahoma.

Hobby Lobby Distribution Center
06.2015 - 11.2015
  • I was responsible for pulling products to accurately prepare orders for various hobby lobby stores.

Extrusion Plastic Operator

Omni Plastics
10.2013 - 06.2015
  • I was an extrusion plastic operator, I produced plastic resin pellets utilizing the extrusion plastic machine and I was in charge of inspecting pellets for quality and color to ensure customer satisfaction.

Extrusion Plastic Operator

Lucent Polymers
09.2012 - 10.2013
  • I worked as an extrusion plastic operator producing high quality plastic resin pellets and inspecting for quality and color before shipping to customers.

Education

Associate of Applied Science -

IvyTech State College
Evansville, Indiana
06.2003

Technical Certificate - Industrial Technology

IvyTech State College
Evansville, Indiana
06.2003

Skills

  • Effective verbal communication
  • Effective problem-solving abilities
  • Reliable time management
  • Workplace etiquette
  • Goal-driven teamwork
  • Professional phone communication
  • Proficient typing speed
  • Reservation system management
  • Member relationship management

Timeline

Cruise Reservation Agent

Costco Travel
09.2025 - Current

Customer Care/Ride Share Driver

Lyft/Doordash/Instacart
10.2018 - 09.2025

Water Meter Reader

City of Oklahoma City-Water Department
11.2016 - 06.2020

Pipefitters Apprenticeship

Oklahoma City, Oklahoma
11.2015 - 11.2016

Hobby Lobby Distribution Center
06.2015 - 11.2015

Extrusion Plastic Operator

Omni Plastics
10.2013 - 06.2015

Extrusion Plastic Operator

Lucent Polymers
09.2012 - 10.2013

Army National Guard

United States Army
11.2010 - 11.2016

Technical Certificate - Industrial Technology

IvyTech State College

Associate of Applied Science -

IvyTech State College

Similar Profiles

CREATE PROFILE