Open To Work
Janay Milbourne
Atlanta,GA
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Remote Cruise Reservation AgentCustomer Service RepresentativeSoil SorterDrive-Thru OperatorWork Type
Full TimeSeasonal WorkPart TimeContract WorkLocation Preference
RemoteSalary Range
$15/hr - $50/hrImportant To Me
Career advancementWork-life balanceWork from home optionPersonal development programsTeam Building / Company RetreatsSummary
Dedicated Customer Service Representative with 7 years of experience in customer support roles, including resolving technical issues and managing high-volume calls. Proven track record of enhancing customer satisfaction and retention, as evidenced by a 20% increase in repeat bookings. Seeking to leverage exceptional service skills and solution-oriented approach in a Customer Service Representative position.
Overview
10
10
years of professional experience
Work History
Remote Cruise Reservation Agent
Margaritaville at Sea
01.2023 - 12.2025
- Served as a primary point-of-contact for customer inquiries via phone, email, and live chat, providing timely and accurate information regarding cruise reservations and packages.
- Troubleshot and resolved booking issues, cancellations, and special requests, ensuring customer satisfaction and a smooth reservation experience.
- Documented all customer interactions and reservation updates in the company CRM system to maintain accurate records and support follow-up actions.
- Coordinated with other departments, including Finance and Guest Services, to resolve payment, booking, and logistical issues efficiently.
- Provided proactive support for escalated situations, working with managers to ensure resolution while maintaining a professional and positive customer experience.
- Assisted in creating and updating internal process documentation to improve team efficiency and consistency in handling inquiries.
Customer Service Representative
TeleDirect
11.2019 - 01.2023
- Handled inbound customer inquiries via phone, email, and live chat, providing accurate and professional support for products, services, and account issues.
- Troubleshot first-line problems and escalated complex issues to appropriate departments, ensuring timely resolution and customer satisfaction.
- Maintained detailed and accurate documentation of all customer interactions in CRM systems, ensuring records were up-to-date and easily accessible.
- Collaborated with Finance, Technical Support, and other teams to resolve billing, account, and service-related inquiries.
- Assisted in process improvement initiatives by identifying recurring customer issues and suggesting solutions to management.
- Delivered excellent customer service while managing multiple tasks in a fast-paced, remote work environment.
Soil Sorter
Novo Health Services
08.2018 - 10.2019
- Inspected and sorted soil samples according to quality and safety standards, maintaining accuracy and attention to detail in all tasks.
- Documented processes, measurements, and sample data to ensure accurate reporting and compliance with company procedures.
- Coordinated with team members and supervisors to manage workflow efficiently and meet productivity goals.
- Identified and reported any irregularities or quality issues, assisting in troubleshooting and process improvement.
- Maintained a safe and organized workspace, adhering to health and safety protocols.
Drive-Thru Operator
Wendy's Fast Food
02.2016 - 11.2017
- Provided fast, accurate, and friendly service to customers in a high-volume drive-thru environment, ensuring customer satisfaction with every order.
- Managed multiple tasks simultaneously, including taking orders, handling payments, and coordinating with kitchen staff to fulfill orders efficiently.
- Resolved customer complaints or issues on the spot, maintaining professionalism and a positive customer experience.
- Documented special orders and customer preferences to ensure accuracy and repeatable service standards.
- Collaborated with team members to maintain smooth operations and meet daily service goals.
- Maintained a clean and organized workspace, adhering to health and safety guidelines.
Education
Associates Degree - undefined
05.2019
GPA: 3.6 GPA
Diploma - undefined
05.2016
GPA: 3.3 GPA
Skills
Customer Support & Client Relations
Hubspot CRM & Ticket Management
Live Chat & Email Support
Issue Escalation & Troubleshooting
Process Improvement & Documentation
Organization & Time Management
Communication & Cross-functional Coordination
Flexibility & Agile Problem Solving
Timeline
Remote Cruise Reservation Agent - Margaritaville at Sea
01.2023 - 12.2025
Customer Service Representative - TeleDirect
11.2019 - 01.2023
Soil Sorter - Novo Health Services
08.2018 - 10.2019
Drive-Thru Operator - Wendy's Fast Food
02.2016 - 11.2017
Perimeter College - Associates Degree,
Therrell High School - Diploma,