LESLIE THOMPSON
New Ringgold,PA
Summary
Relationship building is one of my passions! Together I will work with my clients and be the best stylist to fit their individual needs. I will use my creative thinking and problem solving skills to ensure they are satisfied. Together we all win, as a company, employee and consumer. My greatest accomplishment is when a client feels confident and taken care of.
Overview
19
19
years of professional experience
Work History
Reservation Agent Remote
Hershey Entertainment & Resorts
Hershey, PA
04.2022 - 01.2023
- Managed guest reservations using proprietary booking systems to ensure seamless operations.
- Coordinated with multiple departments to resolve guest inquiries and special requests efficiently.
- Trained new staff on reservation procedures and customer service best practices to enhance team performance.
- Analyzed booking trends to optimize occupancy rates and improve overall guest experience.
Assistant Manager - Finance & Accounts
Mauch Chunk Trust Company
Jim Thorpe, PA
09.2013 - 09.2021
- Identified problems with cash receipts and delays and posting, implementing new daily cash audit process.
- Reviewed data in employee time tracking system for accuracy and processed bi-weekly payrolls.
- Supervised and prepared performance reviews on department staff and offered opportunities for advancement through additional training.
- Recruited and trained top-quality candidates to fill vacancies and maximize the teams performance.
- Helped customers with financial problems using relationship-based approach.
Clothing Brand Owner
LuLaRoe
Tamaqua, PA
06.2016 - 12.2018
- Coordinated store pop-ups and special events to build industry visibility.
- Recruited and collaborated with brand ambassadors and social media influencers to increase following and brand awareness.
- Passionate about helping women find the perfect outfit for any and every type of occasion.
- Getting to know your customers on a more intimate level so you can present them with the best options.
- Monthly or quarterly boxes built to fit the individual person.
Sales and Service Specialist
Bank of America
Lansford, PA
01.2012 - 09.2013
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
- Sales driven environment.
Sales Lead Keyholder
Victoria's Secret
Frackville, PA
07.2004 - 01.2012
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Follow company standards during new floor sets.
- Helped women feel comfortable and confident.
- Tracked labor, sales, and inventory and managed operations to maximize profit.
- Met guest needs and resolved service issues to deliver customer satisfaction.
- Planned for upcoming store-wide events impacting department, supporting store promotions and sales initiatives with knowledgeable advice and team contributions.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Education
Bachelor of Science - Sport Management, Marketing
Misericordia University
Dallas, PASkills
- Customer relations
- Display merchandising
- Problem-solving
- Event coordination
- Support personal needs
- Multitasking
- Creative thinking
Timeline
Reservation Agent Remote
Hershey Entertainment & Resorts
04.2022 - 01.2023
Clothing Brand Owner
LuLaRoe
06.2016 - 12.2018
Assistant Manager - Finance & Accounts
Mauch Chunk Trust Company
09.2013 - 09.2021
Sales and Service Specialist
Bank of America
01.2012 - 09.2013
Sales Lead Keyholder
Victoria's Secret
07.2004 - 01.2012
Bachelor of Science - Sport Management, Marketing
Misericordia University