Alexandria Figueroa
Jackson ,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Service-oriented with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Remote Cruise Reservation Representative
Carnival Cruise Lines
10.2023 - Current
- Customized cruise packages, accommodations, and individual needs
- Work collaboratively with colleagues
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed unique itinerary accommodations for memorable client vacations
Certified Nursing Assistant
A First Name Basis
08.2022 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Remote Patient Access Representative
OBGYN Medical Center Associates
01.2022 - 08.2023
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Education
Associate of Applied Science - Radiology Technician
Hinds
Jackson, MS06-2027
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Technical Troubleshooting
- Dementia and Alzheimer's knowledge
- Safety Precautions
- Patient Care
- HIPAA Compliance
- Bedside manner
- Geriatric Care
- Medical terminology knowledge
- Care plan implementation
Certification
Ce
- CNA - Certified Nurse Assistant
Timeline
Remote Cruise Reservation Representative
Carnival Cruise Lines
10.2023 - Current
Certified Nursing Assistant
A First Name Basis
08.2022 - Current
Remote Patient Access Representative
OBGYN Medical Center Associates
01.2022 - 08.2023
Ce
- CNA - Certified Nurse Assistant
Associate of Applied Science - Radiology Technician
Hinds
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