Dale Richardson
Summerville,SC
Summary
Results-driven Business Operations Analyst with over 7 years of experience enhancing operational efficiency and data quality. Expertise in SQL, Excel, Power BI, and Python for analyzing complex datasets, automating reporting, and monitoring KPIs. Skilled in collaborating with cross-functional teams to streamline processes and optimize business performance.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Business Operations Analyst
Excela Protect
09.2025 - Current
- Developed KPI dashboards in Excel and Power BI to visualize performance metrics.
- Analyzed operational data to uncover trends that informed leadership decisions.
- Performed root-cause analysis and improved data integrity.
- Partnered cross-functionally to streamline workflows, improving collaboration across teams.
- Compiled reports to aid in strategic planning processes.
Data Quality Engineer
Whole Foods Market
04.2024 - 12.2024
- Ensured enterprise data quality through validation and reconciliation efforts.
- Collaborated with product, accounting, compliance, and operations teams to align data quality objectives.
- Contributed to governance and process improvement initiatives to enhance data integrity.
- Resolved reporting discrepancies improving data reliability.
Operations Coordinator
Jackpocket
01.2019 - 01.2024
- Produced detailed operational reports and conducted quality audits to enhance departmental performance.
- Processed high-volume operational transactions, ensuring accuracy and timeliness.
- Improved workflows across multiple departments.
- Supported initiatives contributing to a 35% increase in customer acquisition.
- Received recognition for maintaining high standards of organization and accuracy in operations.
Education
Bachelor of Science - Business
Pennsylvania State University
07-2026
Skills
- KPI dashboards and business intelligence
- SQL and advanced Excel
- Power BI and Python
- Process improvement and data validation
- Root cause analysis and workflow optimization
- Operational reporting and quality assurance
- Cross-functional collaboration
Certification
- Google Data Analytics Professional Certificate
- Google Project Management Professional Certificate
- Google Business Intelligence Professional Certificate
- Microsoft Power BI Data Analyst Professional Certificate
- AWS AI Data Engineering Professional Certificate
- IBM AI Engineering Professional Certificate
- IBM Python for Data Science, AI & Development
Timeline
Business Operations Analyst
Excela Protect
09.2025 - Current
Data Quality Engineer
Whole Foods Market
04.2024 - 12.2024
Operations Coordinator
Jackpocket
01.2019 - 01.2024
Bachelor of Science - Business
Pennsylvania State University