Dale Scott
Oregon City,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet department requirements.
Overview
14
14
years of professional experience
Work History
Process Tech Lead
Benchmade Knife Co
300 Beavercreek Oregon City, Oregon
12.2017 - Current
- Reduced production downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
- Led cross-functional teams for successful production delivery within tight deadlines.
- Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term quality and production goals.
- Identified opportunities for improvement in Assembly areas with the help of 5S and Lean manufacturing technologies.
- Improved efficiencies in several key areas minimizing bottlenecks in production flow.
Owner/Operator
The Local Sharpener
260 Thunderbird St Molalla, Oregon 97038
08.2014 - 12.2017
- Increased customer satisfaction by providing high-quality services and timely communication.
- Established strong relationships with clients, ensuring consistent delivery of services at competitive prices.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Maintained ethical and professional relationships while working with diverse individuals in various sectors of the workplace.
- Kept accurate records of daily, weekly and monthly activities and expenses.
Sharpener/Product Service Representative
Benchmade Knife Co.
300 Beavercreek, Oregon City OR 97045
06.2010 - 09.2014
- Sharpened approximately 500 knives a day, working 10-12 hours a day.
- Maintained a high level of focus and attention to detail to produce and provide the highest level of quality.
- Enhanced customer satisfaction by efficiently addressing product-related inquiries and concerns.
- Cultivated strong relationships with clients, promoting repeat business and long-term loyalty.
- Resolved escalated customer issues promptly, maintaining a reputation for exceptional service quality.
- Conducted ongoing assessments of departmental processes, identifying opportunities for improvement and implementing necessary changes accordingly.
Education
High School Diploma -
Central High School
Rapid City, SD05.1997
Skills
- Time Management Abilities
- Collaborative Decision Making
- Technical Problem Solving
- Team Leadership
- Project Management
- Teamwork and Collaboration
- Performance Evaluation and Optimization
- Self-Motivated
- Customer-Oriented
- Process Improvement
Timeline
Process Tech Lead
Benchmade Knife Co
12.2017 - Current
Owner/Operator
The Local Sharpener
08.2014 - 12.2017
Sharpener/Product Service Representative
Benchmade Knife Co.
06.2010 - 09.2014
High School Diploma -
Central High School