Summary
Overview
Work History
Education
Skills
Timeline
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Dale Scott

Oregon City,OR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet department requirements.

Overview

14
14
years of professional experience

Work History

Process Tech Lead

Benchmade Knife Co
12.2017 - Current
  • Reduced production downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
  • Led cross-functional teams for successful production delivery within tight deadlines.
  • Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term quality and production goals.
  • Identified opportunities for improvement in Assembly areas with the help of 5S and Lean manufacturing technologies.
  • Improved efficiencies in several key areas minimizing bottlenecks in production flow.

Owner/Operator

The Local Sharpener
08.2014 - 12.2017
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Established strong relationships with clients, ensuring consistent delivery of services at competitive prices.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed day-to-day business operations.
  • Maintained ethical and professional relationships while working with diverse individuals in various sectors of the workplace.
  • Kept accurate records of daily, weekly and monthly activities and expenses.

Sharpener/Product Service Representative

Benchmade Knife Co.
06.2010 - 09.2014
  • Sharpened approximately 500 knives a day, working 10-12 hours a day.
  • Maintained a high level of focus and attention to detail to produce and provide the highest level of quality.
  • Enhanced customer satisfaction by efficiently addressing product-related inquiries and concerns.
  • Cultivated strong relationships with clients, promoting repeat business and long-term loyalty.
  • Resolved escalated customer issues promptly, maintaining a reputation for exceptional service quality.
  • Conducted ongoing assessments of departmental processes, identifying opportunities for improvement and implementing necessary changes accordingly.

Education

High School Diploma -

Central High School
Rapid City, SD
05.1997

Skills

  • Time Management Abilities
  • Collaborative Decision Making
  • Technical Problem Solving
  • Team Leadership
  • Project Management
  • Teamwork and Collaboration
  • Performance Evaluation and Optimization
  • Self-Motivated
  • Customer-Oriented
  • Process Improvement

Timeline

Process Tech Lead

Benchmade Knife Co
12.2017 - Current

Owner/Operator

The Local Sharpener
08.2014 - 12.2017

Sharpener/Product Service Representative

Benchmade Knife Co.
06.2010 - 09.2014

High School Diploma -

Central High School

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Dale Scott