Teresa Ritchie
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
7
7
years of professional experience
Work History
Process Tech Lead
Fulton Bellows
01.2022 - 05.2023
- Complied with safety rules and standards to maximize efficiencies while reducing accidents.
- Monitored all objectives and communicated with various teams regarding performance.
- Communicated with packing technicians on product changeovers and equipment maintenance needs.
- Partnered with scheduling department to design and implement changes to production schedule to allow for greater product processing.
Front Office Manager
Holiday Inn
01.2018 - 01.2022
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Head of Housekeeping Services
Staybridge Suites Hotel
02.2016 - 01.2018
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
MBA - Cosmetology
Regency School of Hair Design
Prestonsburg, KY05.2008
High School Diploma -
Knott County Central High School
Hindman, KY05.1994
Skills
- Maintaining Clean Work Areas
- Coordinate Schedules
- Driving Revenue
- Maintain Records
- Inventory Restocking
- Product Promotion
Timeline
Process Tech Lead
Fulton Bellows
01.2022 - 05.2023
Front Office Manager
Holiday Inn
01.2018 - 01.2022
Head of Housekeeping Services
Staybridge Suites Hotel
02.2016 - 01.2018
MBA - Cosmetology
Regency School of Hair Design
High School Diploma -
Knott County Central High School
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