Dale Shephard

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Performed repair, installation, and maintenance on communication and fire systems for the Hanford site.

Operated the nuclear power plant and refueling equipment. Directly completed tasks that allowed the facility too meet or exceed all scheduled tasks that the Department Of Energy required for.the Fast Flux Test Facility.