Dale Steffen
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
Top Block and Brick
East Dubuque
06.2005 - Current
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers in selecting appropriate building materials and products.
- Delivered product knowledge and tailored recommendations to improve experiences for customers, contractors, and builders.
- Maintained organized sales floor, enhancing customer experience and satisfaction.
- Developed positive relationships with contractors, designers, builders and retail clients to encourage repeat business.
- Monitored stock levels and reported discrepancies to management promptly.
- Collaborated with team members to manage inventory..
- Assisted customers in selecting quality building materials and landscaping products.
Territory Manager
Floorserve Inc.
Dalton
06.1998 - 03.2006
- Managed territory operations ensuring product availability and customer satisfaction.
- Developed strong relationships with key clients to enhance service delivery.
- Conducted market analysis to identify trends and opportunities for growth.
- Developed and implemented strategies to increase sales in assigned territory.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
- Stayed current on competitor sales, prices and products.
- Coordinated trade shows and other promotional events to raise brand awareness in the territory.
- Led training sessions for sales representatives to enhance product knowledge and sales techniques.
Education
Bachelor of Arts - Management
Upper Iowa University
Fayette, IA 08.1988 - 05.1992
Skills
Dedicated Sales Associate experienced in driving high sales during various shift conditions Delivered memorable customer experiences through strong organizational skills and extensive product knowledge Demonstrated flexibility and integrity, fostering positive relationships with customers and team members
Dedicated Sales Associate experienced in driving high sales during various shift conditions Delivered memorable customer experiences through strong organizational skills and extensive product knowledge Demonstrated flexibility and integrity, fostering positive relationships with customers and team members
Timeline
Sales Associate
Top Block and Brick
06.2005 - Current
Territory Manager
Floorserve Inc.
06.1998 - 03.2006
Bachelor of Arts - Management
Upper Iowa University
08.1988 - 05.1992