Dale Williams
Kalamazoo,MI
Summary
Accomplished General Manager at Jiffy Lube Of Indiana, adept in customer service and computer skills, significantly enhanced sales and client loyalty through strategic leadership and effective communication. Expert in vehicle assessment, demonstrated a strong work ethic by surpassing marketing objectives and fostering team productivity. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
8
8
years of professional experience
Work History
Service Advisor
Metro Toyota
Kalamazoo, MI
06.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
General Manager
Jiffy Lube Of Indiana
Indianapolis, IN
08.2018 - 07.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Marketing Manager
All Weather Seal Of WM
Lowell, MI
03.2016 - 08.2018
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
- Enhanced customer engagement with targeted social media efforts and email marketing strategies.
- Completed projects on-time and under-budget by collaborating with sales, technical and customer relations departments.
Education
High School Diploma -
Loy Norrix High School
Kalamazoo, MI04.2011
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
Timeline
Service Advisor
Metro Toyota
06.2023 - Current
General Manager
Jiffy Lube Of Indiana
08.2018 - 07.2023
Assistant Marketing Manager
All Weather Seal Of WM
03.2016 - 08.2018
High School Diploma -
Loy Norrix High School