Daleasha HILL
Bradenton
Summary
Adaptable professional with extensive experience in customer service, retail, and hospitality. Demonstrates expertise in managing diverse clientele, maintaining cleanliness, and training team members to enhance service quality in high-pressure environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server/Hostess
Paradies Lagardere
Sarasota
06.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Coordinated food and beverage orders for diverse clientele, ensuring accuracy and timely delivery.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area consistently.
- Trained new servers on menu items and service protocols, improving team readiness and service quality.
- Processed transactions accurately using point-of-sale system.
- Handled customer inquiries and resolved issues promptly and professionally.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers and recommended specials, enhancing dining experience and promoting menu items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
School Bus Monitor
Renaissance Arts & Education
Palmetto
10.2024 - 05.2025
- Monitored student behavior during transportation to ensure safety and prevent incidents.
- Assisted students with boarding and disembarking the bus efficiently.
- Implemented safety protocols for emergency situations, enhancing student protection during transit.
- Ensured students followed school rules while on the bus, such as no loud talking or fighting.
- Monitored student interactions to protect them from physical and verbal bullying.
- Accompanied driver and children on bus route to keep students safe and protected.
- Communicated with drivers to ensure smooth operation and timely arrivals.
- Collaborated with school staff to address student needs during transit.
- Addressed issues affecting student well-being by communicating with bus drivers, teachers, and guardians.
- Inspected buses daily for safety compliance and cleanliness standards.
- Maintained accurate records of student attendance on the bus daily.
- Implemented process to make sure students exited at correct stop and to proper guardians.
- Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
- Complied with state, local, and federal laws regarding student confidentiality.
- Reported any incidents or accidents involving students to the school administration immediately.
Server
HMSHost
Sarasota
04.2024 - 07.2024
- Delivered exceptional customer service in fast-paced dining environments.
- Efficiently managed food and beverage orders using point-of-sale systems.
- Entered customer orders into computer system, ensuring accuracy for timely service.
- Maintained organized dining areas throughout shifts to enhance guest experience.
- Maintained cleanliness of silverware and lobby to enhance guest satisfaction.
- Collaborated with kitchen staff for timely meal preparation and delivery.
- Monitored sauce times and dates to ensure compliance with food safety standards.
Front Lead
Dollar General
Bradenton
09.2023 - 11.2023
- Monitored cashiers and front of store, enhancing operational efficiency and customer service quality
- Supported cashiers and store manager in daily operations, effectively resolving issues to maintain workflow
- Closed store, counted down registers, and completed EOD sales and bank deposits for accurate financial reporting
- Maintained stocked and presentable shelves, ensuring optimal store appearance and product availability
Delivery Driver
ICS Delivery Solutions
Bradenton
02.2023 - 06.2023
- Delivered packages to customers in a timely manner across various routes.
- Picked up packages from warehouse and delivered them using Flex, ensuring on-time deliveries
- Communicated with dispatch to coordinate efficient delivery schedules effectively.
- Maintained vehicle cleanliness and performed routine maintenance checks regularly.
Customer Service Representative
Circle K
Palmetto
05.2022 - 06.2022
- Processed monetary transactions accurately, contributing to customer satisfaction and trust
- Maintained cleanliness of lobby and bathrooms, enhancing customer experience
- Managed inventory by stocking and restocking items, ensuring product availability for customers
- Checked and discarded expired products, ensuring compliance with safety standards
- Managed cooking times and recorded temperatures on food items to ensure quality and safety
- Conducted inventory counts of cigarettes and lottery tickets at store location
- Cleaned yogurt machines to maintain hygiene standards
Cashier/Customer Service
Walmart
Bradenton
11.2021 - 02.2022
- Rang up customers' groceries and bagged them to expedite checkout and enhance customer satisfaction
- Responded to customer inquiries, delivering exceptional service and support
- Maintained clean aisles to promote safety and a pleasant shopping experience
Guest Service Representative
7-Eleven
Palmetto
07.2021 - 08.2021
- Processed monetary transactions accurately and efficiently to enhance customer service
- Maintained cleanliness and safety of lobby, bathrooms, and kitchen for positive customer experience
- Monitored food preparation times and adhered to safety procedures to ensure food quality
Cashier
dd's DISCOUNTS
Bradenton
12.2020 - 02.2021
- Checked customers out and efficiently bagged and folded clothes while sorting hangers and store tags
- Sorted clothes by type, size, and gender to enhance inventory organization
- Put clothes out and labeled merchandise to maintain organized displays
- Cleaned clothes off the floor and organized merchandise for improved sales floor presentation
Janitor
LA Fitness
Bradenton
10.2019 - 03.2020
- Swept and mopped spin room, aerobics room, kids club, bathrooms, and locker rooms to ensure overall cleanliness
- Mopped pool area and cleaned sauna to maintain hygiene and safety
- Vacuumed gym floor and emptied trash cans to maintain facility standards
- Sanitized workout machines in gym to enhance member safety
- Cleaned and sanitized all play animals in kids club for child safety
Hostess
Oak and Stone
Bradenton
11.2019 - 01.2020
- Answered phone and provided information on restaurant, taking to-go orders.
- Collected customer names and numbers to optimize seating arrangements
- Assisted servers with food delivery and verified IDs for beer wall to enhance service quality
- Kept tables, floors, and bathrooms clean to ensure a positive guest experience
- Processed customer payments to streamline checkout experience
Customer Service Representative
RaceTrac Petroleum, Inc.
Bradenton
05.2019 - 09.2019
- Maintained clean lobby and bathrooms to enhance customer experience
- Checked and discarded expired products to ensure safety compliance
- Monitored cooking times and recorded temperatures on food items to ensure quality standards
- Stocked and restocked new and extra store items to maintain inventory
- Handled monetary transactions on register, ensuring accuracy
- Conducted counts of cigarettes and lottery items to ensure regulatory compliance
- Cleaned yogurt machines to uphold hygiene standards
Customer Service Billing Representative
Charter Communnications
Bradenton
01.2018 - 03.2019
- Resolved customer inquiries by explaining billing details during calls
- Accepted debit and credit payments, ensuring secure and accurate transactions
- Enhanced customer satisfaction by addressing concerns through effective service
- Supported sales initiatives by describing available deals and plans to customers
Janitor
LA Fitness
Bradenton
10.2018 - 01.2019
- Swept and mopped spin room, aerobics room, kids club, bathrooms, locker rooms to ensure safe and clean environment for members
- Cleaned and sanitized all workout machines in gym to ensure member safety
- Vacuumed gym floor and changed trash cans to maintain high facility standards and enhance member experience
- Mopped pool area and cleaned sauna to maintain hygiene and safety
- Cleaned and sanitized play animals in kids club to ensure safe and hygienic play area for children
Hostess
Sodexo
Bradenton
09.2016 - 08.2017
- Collected patients' breakfast, lunch, and dinner orders to meet specific dietary needs
- Prepped sandwiches and meals for new patients to support dietary requirements
- Monitored dietary intake for cardiac, diabetic, renal, and clear liquid diets to ensure patient safety
- Conducted inventory of floor kitchen products and restocked supplies to ensure availability
Cashier
RaceTrac Petroleum, Inc.
Bradenton
12.2014 - 02.2016
- Handled monetary transactions on register, ensuring accuracy
- Checked and discarded expired products to ensure safety compliance
- Stocked and restocked store items, supporting efficient inventory management
- Cleaned lobby and bathrooms, ensuring a welcoming environment for customers
- Conducted inventory count of cigarettes and lottery items, ensuring adherence to compliance regulations
- Managed cooking times and recorded temperatures on food items for quality assurance
Associate
McDonald's Corporate
06.2014 - 01.2015
- Processed monetary transactions behind register, maintaining accuracy and efficiency in customer service
- Delivered customer service while effectively managing time to meet demands in fast-paced environment
- Worked under pressure to meet high-volume demands
- Monitored food preparation times and ensured compliance with safety procedures for quality assurance
- Cleaned lobby, bathrooms, and kitchen to maintain a safe and sanitary environment
Volunteer
A Plus Growing Academy
01.2010 - 01.2012
- Prepared lesson plans, taught, and engaged with kids to achieve educational goals
- Aided teachers to facilitate smooth classroom operations
- Cleaned classrooms and bathrooms, sanitized toys to ensure safe learning environment
Education
High school diploma -
Manatee High School
Bradenton, FL, US01-2015
Associate -
Hillsborough Community College
Brandon, FLSkills
- Menu Knowledge
- Order Fulfillment
- Payment Processing
- Customer Service Skills
- Customer Support
- Customer Care
- Guest services
- Inquiry management
- Order assistance
- Dining Area Maintenance
- Sanitation Practices
- Service Area Cleanliness
- Health Standards
- Food Preparation
- Beverage Pairing
- Table Resetting
- Greeting customers
- Cashier
- Cleaning
- Telephone communication
- In-person communication
- Messaging application
- Communication Skills
- Microsoft Word
- Microsoft PowerPoint
- Google Docs
- Data entry
- Document Preparation
- File organization
- Organizational Skills
- Inventory management
- Visual Presentation
- Transaction Management
- Sales Reporting
- Data confidentiality
- Money Handling
- Calendar management
- Shift Coordination
- CSR
- Call Center
- POS
- Customer Environment Care
- Complaint resolution
- Safety Compliance
- Cleaning
- Administrative experience
- Typing
- Communications
- Data entry
- Complaint resolution
- Document Preparation
- Microsoft Office
- Product Display
- Safety Compliance
Certification
- ServSafe
- Driver's License, 04/01/23 to 10/01/31
- Food Handler Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Server/Hostess
Paradies Lagardere
06.2025 - Current
School Bus Monitor
Renaissance Arts & Education
10.2024 - 05.2025
Server
HMSHost
04.2024 - 07.2024
Front Lead
Dollar General
09.2023 - 11.2023
Delivery Driver
ICS Delivery Solutions
02.2023 - 06.2023
Customer Service Representative
Circle K
05.2022 - 06.2022
Cashier/Customer Service
Walmart
11.2021 - 02.2022
Guest Service Representative
7-Eleven
07.2021 - 08.2021
Cashier
dd's DISCOUNTS
12.2020 - 02.2021
Hostess
Oak and Stone
11.2019 - 01.2020
Janitor
LA Fitness
10.2019 - 03.2020
Customer Service Representative
RaceTrac Petroleum, Inc.
05.2019 - 09.2019
Janitor
LA Fitness
10.2018 - 01.2019
Customer Service Billing Representative
Charter Communnications
01.2018 - 03.2019
Hostess
Sodexo
09.2016 - 08.2017
Cashier
RaceTrac Petroleum, Inc.
12.2014 - 02.2016
Associate
McDonald's Corporate
06.2014 - 01.2015
Volunteer
A Plus Growing Academy
01.2010 - 01.2012
High school diploma -
Manatee High School
Associate -
Hillsborough Community College