Job Search Status
Open to workDesired start date: Immediately
Open To Work
Hi, I’m
Anita Espitia
Phoenix,AZ
Work Preference
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
years of professional experience
Work History
Kokos GrillPrescott, AZ
Server/Hostess
01.2025 - 04.2025
Job overview
- Provided excellent customer service in a fast-paced dining environment.
- Greeted and seated guests promptly to enhance customer experience.
- Greeted guests and provided menus.
- Took accurate orders and communicated them to kitchen staff efficiently.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Assisted with menu recommendations and special dietary needs for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Ensured cleanliness and organization of dining area, enhancing guest comfort and satisfaction.
- Fostered an enjoyable atmosphere through friendly conversations, contributing to positive dining experiences.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Managed cash transactions and processed payments accurately, ensuring smooth and efficient service.
- Assisted servers in bussing tables during busy periods.
- Assisted in preparing the restaurant for opening and closing shifts.
- Stocked server areas with supplies before, during and after shifts.
- Provided menus to customers and answered questions regarding menu items.
- Built positive relationships with other front-of-house and kitchen staff.
Arturos Mexican restaurant Prescott, Az
Server
07.2022 - 12.2024
Job overview
- Provided excellent customer service in a fast-paced dining environment.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Recommended menu items to guests based on preferences and dietary needs.
- Delivered food and beverages promptly to guests at tables and the bar.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Processed payments efficiently using point-of-sale system for transactions.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Quality Inn SuitesPrescott, Az
Hotel Night Auditor
01.2023 - 12.2023
Job overview
- Conducted nightly audits of financial transactions and reports.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
- Oversaw front desk operations during overnight shifts, ensuring smooth guest experiences.
- Facilitated seamless check-ins and check-outs for guests, enhancing satisfaction and efficiency.
- Collaborated with housekeeping to ensure room readiness for guests.
- Monitored security systems and responded to emergencies promptly.
- Assisted in training new staff on hotel procedures and systems.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Answered guest inquiries, recommending shopping, dining or entertainment.
Cracker Barrell Old Country StorePrescott Valley, Arizona
Hostess/Retail Sales Associate
06.2019 - 01.2022
Job overview
- Greeted guests warmly upon arrival, seating them promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Managed reservation systems to enhance table turnover and improve guest flow.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Coordinated with servers and kitchen staff for seamless service delivery.
- Addressed customer inquiries and complaints with professionalism, ensuring positive customer experiences.
- Monitored dining room atmosphere to ensure a welcoming environment for guests.
- Assisted in training new host staff on operational procedures and customer service.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Handled cash payments and reconciled daily transactions accurately.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Cross-sold products and services, contributing to increased average transaction value.
- Bagged or packaged purchases and wrapped gifts.
Education
Pima Community CollegeTucson, AZ
Some College (No Degree) from Construction Project Management
University Overview
Volunteered at Habitat for Humanity Completed four "women built" houses and presented them to the families who received them.
Skills
- Order management
- Point of sale
- Order accuracy
- Menu knowledge
- Menu recommendations
- Dining service
- Guest engagement
- Customer service
- Team support
- Communication skills
Timeline
Server/Hostess
Kokos Grill
01.2025 - 04.2025
Hotel Night Auditor
Quality Inn Suites
01.2023 - 12.2023
Server
Arturos Mexican restaurant
07.2022 - 12.2024
Hostess/Retail Sales Associate
Cracker Barrell Old Country Store
06.2019 - 01.2022
Pima Community College
Some College (No Degree) from Construction Project Management