Daleia Vance
Orlando,FL
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
2
2
years of professional experience
Work History
Patient Access Specialist
Assistrx
Orlando, FL
05.2023 - 03.2024
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Customer Service Representative
Concentrix
Orlando, FL
07.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Center Specialty Pharmacy Representative
CVS Specialty Pharmacy
Orlando, FL
01.2022 - 04.2022
- Maintained a clean and organized work environment to ensure efficiency and prevent errors in medication preparation or dispensing.
- Assisted pharmacists with medication compounding tasks, adhering to strict quality control standards.
- Worked closely with other members of the pharmacy team, demonstrating strong communication skills for effective collaboration.
- Optimized workflow processes to reduce wait times and improve overall customer experience in the pharmacy.
Education
High School Diploma - English Composition
Oakridge High School
Orlando, FL05.2014
Skills
- Medical Terminology
- Front Desk Operations
- HIPAA Compliance
- Appointment Scheduling
- Professionalism and Ethics
- Exceptional communication
- Insurance Billing
- Patient Scheduling
- Healthcare Software Knowledge
- Performance standards compliance
Timeline
Patient Access Specialist
Assistrx
05.2023 - 03.2024
Customer Service Representative
Concentrix
07.2022 - 05.2023
Call Center Specialty Pharmacy Representative
CVS Specialty Pharmacy
01.2022 - 04.2022
High School Diploma - English Composition
Oakridge High School