Daleska Ramirez

• Supervised daily restaurant operations in a fast-paced environment
  • Managed and trained staff to ensure high-quality customer service
  • Handled customer complaints and resolved issues professionally
  • Coordinated schedules, inventory, and shift organization
  • Ensured compliance with safety, hygiene, and company standards
  • Increased customer satisfaction through efficient service and teamwork

Provided customer support via phone, chat, and email in both English and Spanish
• Assisted Spanish-speaking customers with inquiries, complaints, and account issues
• Documented customer interactions accurately in internal systems
• Resolved problems efficiently while maintaining high customer satisfaction
• Followed company guidelines and procedures to ensure quality service