DALETTA FISHER
Parkville,MD
Summary
TO OBTAIN A REWARDING CAREER IN THE HEALTHCARE INDUSTRY.
Organized Medical Office Receptionist works collaboratively with others and multi-tasks effectively to achieve large volume of work. Sound knowledge of EHR software and appointment scheduling programs. Outstanding customer service skills.
Overview
25
25
years of professional experience
Work History
Medical Office Receptionist
Anne Arundel Dermatology
Cockeysville, MD
02.2020 - 04.2024
- Experience with EMA/MOD MED SYSTEM, NEX-GEN SYSTEM
- Maintained filing systems for patient records and other documents as required by HIPAA regulations.
- Performed data entry of patient demographics, physician orders, lab results. into EMR system.
- Answered multi-line phone system; directed calls accordingly
- Handled confidential paperwork related to patient visits according to HIPAA regulations.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Retrieved faxes, uploaded documents to patient charts to assist clinical staff.
- Processed patient payments, scanned identification and insurance cards.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Correctional Officer Sergeant
Dept Of Public Safety and Correctional Services
Baltimore, MD
05.2018 - 03.2019
- Supervise and direct correctional officers with assigned post and details to effectively maintain order, discipline and security within the facility.
- Inspected cells to ensure that all housing rules and regulation conditions were met.
- Assisted medical personnel during emergency medical situations involving inmates.
- Supervised subordinate officers in the performance of their duties, including inmate security and control, housing assignments, meal service, recreation activities and work details.
- Prepared written reports
- Diffused disruptive behavior by verbal interventions.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Coordinated shakedowns to locate and remove unauthorized items.
- Inspected conditions of locks, window bars and doors at correctional facilities to verify security and prevent escapes.
- Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
Correctional Officer
Department of Public Safety and Correctional Services
03.1999 - 03.2019
- Protect the public, offenders, detainees, and employees under my supervision.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Maintained order in the prison by monitoring inmate behavior.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Conduct random searches of common areas.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
Education
MEDICAL OFFICE ADMINISTRATION -
FORTIS INSTITUTE
02.2019
LAW ENFORCEMENT - TRAINED IN CLASS AND FIELD FOR CORRECTIONAL OFFICER
MARYLAND POLICE AND CORECTIONAL TRAINING CENTER
03-1999
Skills
- Leadership
- Time Management
- Customer Service Skills
- Fluent Communication Skill
- Problem Solving
- Teamwork
- Computer Literate
- Insurance Verification
- Patient Scheduling
- Data Entry
- Call handling
- Office Administration
- Front Desk Operations
- Knowledge of HIPAA regulations
- Appointment Scheduling
- Co-payment collection
- Appointment management
- Follow-up skills
- Customer service background
- Medical Charting
- Knowledge of medical terminology
- Scheduling proficiency
- Patient Relations
Coursework
- MEDICAL BILLING
- MEDICAL OFFICE PROCEDURES
References
References available upon request.
Timeline
Medical Office Receptionist
Anne Arundel Dermatology
02.2020 - 04.2024
Correctional Officer Sergeant
Dept Of Public Safety and Correctional Services
05.2018 - 03.2019
Correctional Officer
Department of Public Safety and Correctional Services
03.1999 - 03.2019
MEDICAL OFFICE ADMINISTRATION -
FORTIS INSTITUTE
LAW ENFORCEMENT - TRAINED IN CLASS AND FIELD FOR CORRECTIONAL OFFICER
MARYLAND POLICE AND CORECTIONAL TRAINING CENTER
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