Daley Martin
Branson,MO
Summary
Energetic and detail-driven with strong communication and negotiation skills. Possesses an in-depth understanding of customer service principles and adept at managing client relationships. Dedicated to delivering exceptional results and fostering client satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Antler Resort
03.2021 - 12.2024
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Reservation Agent
Vacay Properties LLC
06.2018 - 03.2021
- Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Boosted revenue by upselling additional services such as room upgrades, meal plans, and special event bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Education
Bachelor of Science - Human Biology
Logan University
Chesterfield, MO04-2024
Skills
- Customer service
- Problem-solving skills
- Call management
- Positive attitude
- Public speaking
- Clear communication
Timeline
Front Desk Agent
Antler Resort
03.2021 - 12.2024
Reservation Agent
Vacay Properties LLC
06.2018 - 03.2021
Bachelor of Science - Human Biology
Logan University
Similar Profiles
Reza KashkarReza Kashkar
Solution Architect at Antler Technologies & Start-up Studio CorpSolution Architect at Antler Technologies & Start-up Studio Corp
Alannah RocheAlannah Roche
Investment Analyst at AntlerInvestment Analyst at Antler
Joseph MitchellJoseph Mitchell
Business Owner at Twisted Antler LTDBusiness Owner at Twisted Antler LTD