Daley Wofe
Vienna
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hair Stylist
Great clips
Vienna
05.2023 - Current
- Receive payment by cash or credit card. Issue receipts, refunds, or change due to customers.
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct, and that there is adequate change. Preparing deposits.
- Cut, style, and shampoo hair.
- Cash handling, cleaning, customer service, and sales.
- Responded to customer inquiries by phone and in person.
Assistant Manager
Great clips
Vienna
08.2023 - 12.2023
- Receive payment by cash or credit card. Issue receipts, refunds, or change due to customers.
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct, and that there is adequate change. Preparing deposits.
- Cash handling, cleaning, and customer service.
- Ordering products, helping with the schedule, cutting hair, styling hair, shampooing, selling products, and sales.
- Implemented quality control measures to uphold company standards.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Responded to customer inquiries by phone and in person
Hair Stylist
Great Clips
Marietta
07.2018 - 05.2023
- Receive payment by cash or credit card. Issue receipts, refunds, or change due to customers.
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct, and that there is adequate change. Preparing deposits.
- Cut, style, and shampoo hair.
- Cash handling, cleaning, customer service, and sales.
- Responded to customer inquiries by phone and in person.
Assistant Manager
Great Clips
Marietta
08.2020 - 08.2022
- Receive payment by cash or credit card. Issue receipts, refunds, or change due to customers.
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct, and that there is adequate change. Preparing deposits.
- Cash handling, cleaning, and customer service.
- Ordering products, helping with the schedule, cutting hair, styling hair, shampooing, selling products, and sales.
- Implemented quality control measures to uphold company standards.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Responded to customer inquiries by phone and in person
Hair Stylist
Fiesta Salons
Marietta
12.2017 - 03.2018
- Receive payment by cash or credit card. Issue receipts, refunds, or change due to customers.
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct, and that there is adequate change.
- Cut, style, chemical services, and shampoo hair.
- Waxing, cash handling, cleaning, customer service, and sales.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Recommended products to clients based on their individual needs.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
Cashier
Gabriael Brothers
Parkersburg
08.2015 - 02.2016
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Greeted customers promptly and responded to questions.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Collected payments and provided accurate change.
- Scanned items and checked pricing on cash register for accuracy.
- Counted and balanced cashier drawers.
- Helped with purchases and signed customers up for rewards program.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Discounted purchases by scanning and redeeming coupons.
Cashier
hardees
Vienna
03.2014 - 08.2015
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct, and that there is adequate change.
- Receive payment by cash, credit cards, and automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Cash handling, customer service, and cleaning.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
Prep Cook/Cashier
Firehouse subs
Vienna
04.2013 - 06.2013
- Store food in designated containers and storage areas to prevent spoilage.
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct, and that there is adequate change.
- Food prep, cash handling, customer service, and answering phones.
Cashier
Gabriel Brother's
Parkersburg
07.2012 - 02.2013
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Greeted customers promptly and responded to questions.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Collected payments and provided accurate change.
- Scanned items and checked pricing on cash register for accuracy.
- Counted and balanced cashier drawers.
- Helped with purchases and signed customers up for rewards program.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Discounted purchases by scanning and redeeming
Server
Bob Evans
Parkersburg
03.2012 - 06.2012
- Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Take orders from patrons for food or beverages.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables, as required.
- Clean tables or counters after patrons have finished dining.
- Prepare hot and cold drinks for patrons.
- Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties.
- Inform customers of daily specials.
- Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpets, tidying up the server station, taking out the trash, or checking and cleaning the bathroom.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Fill the salt, pepper, sugar, cream, condiment, and napkin containers.
- Customer service, taking orders, filling drinks, wiping down tables, and making sure everything was clean.
Education
Cosmetology -
Washington County Career Center-Adult Technical Training
Marietta, OH09.2017
GED -
Lincoln adult learning center
Parkersburg, WV12.2012
Skills
- Cosmetology
- Scheduling
- Front Desk
- Data entry
- Organizational skills
- Cash handling
- Communication skills
- Sanitation
- Hairdresser
- Retail sales
- Customer service
- Assistant Manager experience
- Time management
- Phone etiquette
- Sales techniques
- Inventory management
- Product ordering
- Performance evaluation
- Conflict resolution
- Attention to detail
- Problem solving
- Multitasking Abilities
Certification
Cosmetologist, 11/01/17, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager
Great clips
08.2023 - 12.2023
Hair Stylist
Great clips
05.2023 - Current
Assistant Manager
Great Clips
08.2020 - 08.2022
Hair Stylist
Great Clips
07.2018 - 05.2023
Hair Stylist
Fiesta Salons
12.2017 - 03.2018
Cashier
Gabriael Brothers
08.2015 - 02.2016
Cashier
hardees
03.2014 - 08.2015
Prep Cook/Cashier
Firehouse subs
04.2013 - 06.2013
Cashier
Gabriel Brother's
07.2012 - 02.2013
Server
Bob Evans
03.2012 - 06.2012
Cosmetology -
Washington County Career Center-Adult Technical Training
GED -
Lincoln adult learning center