DALEYKA ROJAS
Summary
Bilingual customer service professional with experience in community engagement, customer support, and creating welcoming experiences.
Overview
6
6
years of professional experience
Work History
Contract Specialist (Post-Award), GS-9
Defense Logistics Agency (DLA)
Columbus
02.2025 - Current
- Managed procurement actions and reviewed contract documentation for accuracy and compliance, ensuring adherence to regulations
- Maintained detailed records and ensured data accuracy in electronic filing systems and databases, supporting efficient retrieval and reporting
GIS Analyst
Maxar Technologies
San Juan
12.2022 - 02.2025
- Created maps, reports, and visualizations to present complex data clearly
- Organized large datasets and supported digital archiving and records management practices
Customer Service Associate
Baristas del Caribe LLC
San Juan
06.2020 - 02.2025
- Assisted customers with inquiries and resolved issues efficiently
- Performed as a barista
- Collaborated with team members to improve service processes and procedures
- Trained new employees on customer service procedures and systems
- POS management
Library Assistant/Receptionist
Atlantic University College
Guaynabo
10.2020 - 01.2021
- Managed circulation desk operations, including check-in/check-out of library materials
- Maintained library collections, records, and supported interlibrary loan (ILL) processes
- Supported library programs, reference services, and community outreach initiatives
Education
Bachelor of Arts - Digital Arts (Graphic Design & Photography)
Atlantic University College
Guaynabo, PRSkills
Customer Service Skills: Bilingual (English/Spanish), Administrative support, Fast-Paced environment, Team Collaboration, POS system and cash handling
Records Management: Data Entry, File Organization, Quality Control, Information Tracking, Regulatory Compliance
Technical Skills: Microsoft Office (Word, Excel, Outlook), Adobe Creative Suite, Database Management Systems, Data Processing, GIS Software
Additional Information
Bilingual: English and Spanish
Timeline
Contract Specialist (Post-Award), GS-9
Defense Logistics Agency (DLA)
02.2025 - Current
GIS Analyst
Maxar Technologies
12.2022 - 02.2025
Library Assistant/Receptionist
Atlantic University College
10.2020 - 01.2021
Customer Service Associate
Baristas del Caribe LLC
06.2020 - 02.2025
Bachelor of Arts - Digital Arts (Graphic Design & Photography)
Atlantic University College