Dalghys Acosta
SCS ENERGY LLC
WINTERHAVEN,FL
2
Languages
11
years of professional experience
Bilingual and highly organized professional with extensive experience in project management, education, customer service, administrative support, and program coordination. Skilled in managing multiple priorities, coordinating projects and teams, maintaining accurate records and documentation, communicating effectively with clients, families, coworkers, and stakeholders, and resolving problems in fast-paced environments. Experienced in using Microsoft Office, Excel, Word, PowerPoint, CRM systems, and various digital platforms. Strong ability to learn new systems quickly, work independently or as part of a team, meet deadlines, and provide professional and compassionate service. Fluent in English and Spanish, with strong communication, organizational, problem-solving, and leadership skills.
Work History
Project Manager
2 Years 3 Months- Led project teams to deliver successful energy solutions, ensuring alignment with client objectives.
- Implemented risk management strategies, effectively minimizing project disruptions and enhancing stakeholder confidence.
- Coordinated cross-functional collaboration among engineering, procurement, and construction teams for seamless execution.
- Developed and maintained project schedules, improving on-time delivery rates across multiple initiatives.
- Mentored junior project managers and team members, fostering professional growth and knowledge sharing within the organization.
- Enhanced reporting processes through streamlined documentation practices, increasing transparency for stakeholders and clients.
- Oversaw budget management for projects, ensuring resource allocation met financial constraints while achieving desired outcomes.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
ESE Teacher
3 Years- Developed individualized education plans to meet diverse student needs.
- Collaborated with multidisciplinary teams to support student progress and achievement.
- Utilized assistive technology tools to facilitate learning for students with disabilities.
- Implemented behavior management strategies to enhance classroom environment.
- Delivered engaging lesson plans aligned with state standards for exceptional education.
- Fostered strong relationships with parents and guardians to promote student success and engagement.
- Advocated for the needs of ESE students within the broader school community, raising awareness about inclusive practices and accommodations.
Team Lead Sales Associate
7 Months- Led a team of sales associates to enhance customer service and drive sales performance.
- Implemented training programs for new associates, improving product knowledge and sales techniques.
- Analyzed sales data to identify trends, adjusting merchandising approaches to maximize revenue opportunities.
- Developed strategies to optimize inventory management and ensure product availability on the sales floor.
- Coordinated promotional events, increasing customer engagement and fostering brand loyalty within store community.
- Mentored junior associates, facilitating skill development and promoting a collaborative work environment.
ESOL Teacher
9 Months- Designed and implemented engaging lesson plans tailored to diverse ESOL learners.
- Facilitated interactive language activities to enhance vocabulary and communication skills.
- Assessed student progress using standardized tools and provided targeted feedback.
- Collaborated with classroom teachers to integrate ESOL strategies across curricula.
- Developed individualized learning plans for students based on assessment results.
- Mentored new ESOL educators, sharing best practices and instructional techniques.
- Led professional development workshops on culturally responsive teaching methods.
- Analyzed student performance data to drive curriculum improvements and instructional effectiveness.
- Enhanced professional development by attending workshops, seminars, and conferences focused on best practices in English language teaching methodologies.
Kindergarten Paraprofessional
9 Months- Assisted teachers in implementing lesson plans, adapting materials for diverse learning needs.
- Collaborated with educators to develop individualized support strategies for students with special needs.
- Monitored student progress, providing feedback to enhance academic performance and social skills.
- Supported classroom activities, fostering a positive and engaging learning environment for students.
- Organized and maintained classroom resources, ensuring accessibility and efficiency during lessons.
- Led small group activities, promoting teamwork and communication among students during interactive sessions.
- Implemented behavior management techniques, contributing to a safe and respectful classroom atmosphere.
- Mentored new paraprofessionals, sharing best practices for effective student engagement and support.
- Supported lead teacher in managing classroom activities for optimal student engagement and growth.
- Provided one-on-one instruction for struggling students, improving their overall performance in the classroom.
Senior Case Manager
10 Months- Developed and implemented individualized service plans for foster children to ensure optimal care outcomes.
- Coordinated resources and services among families, social workers, and community organizations to enhance support networks.
- Conducted thorough assessments of foster homes to evaluate compliance with safety regulations and best practices.
- Facilitated training sessions for foster parents on trauma-informed care and effective communication techniques.
- Mentored junior case managers in case management best practices, improving team performance and service delivery quality.
- Analyzed case data to identify trends and areas for improvement in service provision and resource allocation.
- Led multidisciplinary team meetings to discuss case progress and strategize interventions for complex situations.
- Advocated for the needs of children and families in court hearings, ensuring their voices were represented effectively.
- Completed regular visitations to check on children, families and home environments.
Medical Billing Coordinator
2 Years 7 Months- Coordinated with healthcare providers to clarify billing discrepancies and resolve issues efficiently.
- Managed claims processing and ensured timely submissions to maximize reimbursements.
- Analyzed billing data to identify trends and recommend process improvements for accuracy.
- Trained new staff on billing software and compliance regulations, enhancing team productivity.
- Developed standardized procedures for claim denials, reducing resolution time significantly.
- Led initiatives to streamline billing operations, resulting in improved workflow efficiencies.
- Mentored junior coordinators, fostering a collaborative environment focused on continuous improvement.
- Evaluated new billing technologies, implementing systems that enhanced operational performance across departments.
- Reduced claim denials and rejections by conducting thorough audits and addressing discrepancies prior to submission.
Education
Bachelor of Science - Criminology
Skills
Project management
Social skills development
Customer service
Active listening
Data entry
Problem resolution
CRM software proficiency
Quick-learning
Documentation
Insurance verification
Billing systems and software
Invoice processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Project Manager
SCS ENERGY LLC
01.2024 - 04.2026Read More
ESE Teacher
Florida School Partners
01.2021 - 01.2024Read More
Team Lead Sales Associate
Walmart
05.2020 - 12.2020Read More
ESOL Teacher
Argyle Elementary School
08.2019 - 05.2020Read More
Kindergarten Paraprofessional
Enterprise Learning Academy
08.2018 - 05.2019Read More
Senior Case Manager
Childrens and Family Services
09.2017 - 07.2018Read More
Medical Billing Coordinator
MMM Healthcare
01.2015 - 08.2017Read More
Ana G Mendez
Bachelor of Science from Criminology
Read More