Dalia AlQassar
Long Beach,CA
Summary
Actively pursuing opportunities to expand my knowledge and expertise in the luxury hospitality industry, with a focus on food and beverage. Curating exceptional guest experiences, fostering lasting client relationships, while staying at the forefront of industry standards and trends.
Overview
5
5
years of professional experience
Work History
Executive Trainer
Forbes Travel Guide
2023.10 - 2024.03
- Conducting thorough evaluations of luxury hotel facilities, staff service levels, and general customer experiences.
- Training hotel staff in accordance with 800+ Forbes Travel Guide Standards on elevated luxury service with a focus on food and beverage Service.
General Manager
Terranea Resort and Spa - Palos Verdes
2022.10 - 2023.10
- Lead a multi million dollar prestigious pools division composed of four pools, four bars, two full kitchens, and a team of 80+ members.
- Managed payroll, scheduling, and quarterly activations to optimize operational efficiency and maintain the highest standards of luxury service.
- Spearheaded the creation of new seasonal menus, continuously enhancing the culinary offerings to reflect the resort's commitment to fine dining excellence.
Assistant F&B Manager
Hyatt Regency - Long Beach, CA
2021.08 - 2022.10
- Excelled in a fast-paced, upscale environment at Hyatt Regency by leading multiple departments, including the lobby market/coffee shop, lobby bar, banquet events, and convention services.
- Managed the full spectrum of operations, including payroll, inventory, cost control, and revenue generation of over $400k per month. Consistently achieving financial targets.
Concierge/Marketing Associate
Wyndham Resorts - Anaheim,CA
2020.08 - 2021.08
General Manager
Le Cafe Du Park - Irvine, CA
2019.01 - 2020.03
Education
Al Wataniah Syrian National School
High School Graduate. Damascus, Syria University of Damascus, Faculty of Fine Arts
Associates in Print Making Skills
- Exceptionally team and goal oriented.
- Highly adaptable and personable.
- Strong leadership skills and work ethic.
- Proficient businesses acumen.
Languages
English
Full Professional
Arabic
Native/ Bilingual
French
Limited
Serving Experience
Portuguese Bend Distillery - Long Beach, CA
Server | 2019 - 2021
Fast-paced service with a strict focus on food and bottle sales. Competitive environment, focused on service excellence and creating a returning customer base.
Parker's Lighthouse - Long Beach, CA
Server | 2017 - 2019
Fine dining service at a prestigious oceanfront establishment. Received excellent Michelin Star guided training, focusing on attentive service and expert wine pairing recommendations.
La Creperie Cafe - Long Beach, CA
Server | 2017 - 2019
French style bistro cafe service with a focus on French delicacies. Maintaining a welcoming atmosphere for many regular and returning guests.
Timeline
Executive Trainer
Forbes Travel Guide
2023.10 - 2024.03
General Manager
Terranea Resort and Spa - Palos Verdes
2022.10 - 2023.10
Assistant F&B Manager
Hyatt Regency - Long Beach, CA
2021.08 - 2022.10
Concierge/Marketing Associate
Wyndham Resorts - Anaheim,CA
2020.08 - 2021.08
General Manager
Le Cafe Du Park - Irvine, CA
2019.01 - 2020.03
Al Wataniah Syrian National School
University of Damascus, Faculty of Fine Arts
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