Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Preference
Timeline
CustomerServiceRepresentative
Open To Work

Dalia Bruzon

Lawrenceville

Summary

Dynamic customer service representative with a proven track record in resolving inquiries and enhancing satisfaction. Skilled in critical thinking and effective communication, driving improved customer retention and loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Answer Excellence
Clearwater, FL
10.2010 - 05.2014
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
  • Trained new staff on customer service protocols and company policies to ensure consistent service delivery.
  • Managed escalated complaints by implementing effective resolution strategies, improving customer retention rates.
  • Collaborated with team members to streamline processes, reducing average response time for customer queries.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Paralegal

Norman Cuadra, Atty
Atlanta, GA
01.2006 - 09.2008
  • Conducted legal research to support case preparation and strategy development.
  • Drafted, reviewed, and filed legal documents ensuring compliance with court requirements.
  • Managed case files and organized evidence for attorney review and trial preparation.
  • Collaborated with clients to gather information and provide updates on case status.
  • Assisted in discovery processes by preparing interrogatories and document requests.
  • Maintained accurate records of billing hours and expenses for client invoicing.
  • Coordinated schedules for depositions, hearings, and meetings with external parties.
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.

Education

Bachelor of Science - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
05-2011

No Degree - Law

Emory University
Atlanta, GA
02-2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Accomplishments

  • Supervised team of 10 staff members.

Languages

Spanish
Full Professional

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Salary Range

$2/hr - $25/hr

Timeline

Customer Service Representative

Answer Excellence
10.2010 - 05.2014

Paralegal

Norman Cuadra, Atty
01.2006 - 09.2008

Bachelor of Science - Medical Billing And Coding

Ultimate Medical Academy

No Degree - Law

Emory University