Dalia Diaz
Jefferson City,TN
Summary
Organized professional adept at managing medical office operations and coordinating patient care. Experienced in utilizing medical software and practice management systems to ensure accurate and efficient healthcare operations. Committed to providing quality patient care and fostering positive community relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Coordinator
MOUNTAIN HOPE GOOD SHEPHERD CLINIC
Sevierville, TN
08.2025 - Current
- Coordinate patient care for an opioid-impact recovery program
- Conduct and track standardized screenings (PHQ-9, GAD-7, DAST-10) to determine eligibility, enroll patients, and measure therapeutic outcomes.
- Managed program spreadsheets in Excel and submitted outcome reports to the supervisor to track patient progress.
- Facilitated community engagement by connecting patients with local resources to enhance access to care and support.
- Oversee administrative processes, including billing management, documentation, and compliance with medical regulations and grant expectations.
BSW Intern
MOUNTAIN HOPE GOOD SHEPHERD CLINIC
Sevierville, TN
08.2025 - Current
- Applied ethical principles when making decisions about client care in accordance with the clinic's standards.
- Educated clients on available resources within the community for assistance with basic needs.
- Utilized evidence-based practices to assess client needs and create individualized plans.
- Provided intervention services to individuals in distress, offering emotional support and referrals as needed.
Intake Coordinator
MOUNTAIN HOPE GOOD SHEPHERD CLINIC
Sevierville, TN
07.2025 - Current
- Scheduled and coordinated patient intake appointments.
- Determined patient eligibility by reviewing patient documentation for completeness and accuracy.
- Built trust with clients through active listening and empathy while maintaining professional boundaries.
- Conducted initial assessments of clients' needs by interviewing them.
- Determined eligibility for services offered.
Medical Receptionist
MOUNTAIN HOPE GOOD SHEPHERD CLINIC
Sevierville, TN
07.2024 - 07.2025
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Updated patient records, medical histories, and contact information.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
TAP Supervisor
VICTORIA SECRET
Sevierville, TN
02.2023 - 06.2024
- Provided leadership through effective communication, problem solving, decision making, and delegation of tasks.
- Supervised daily activities of team members, providing guidance and support as needed.
- Performed various administrative tasks such as preparing reports or updating databases as required.
Education
Social Work -
EAST TENNESSEE STATE UNIVERSITY
05-2026
Skills
- Program coordination
- Office administration
- Patient assessments
- Medical record management
- Bilingual
- Interpersonal skills
Certification
CPR and AED
Timeline
Program Coordinator
MOUNTAIN HOPE GOOD SHEPHERD CLINIC
08.2025 - Current
BSW Intern
MOUNTAIN HOPE GOOD SHEPHERD CLINIC
08.2025 - Current
Intake Coordinator
MOUNTAIN HOPE GOOD SHEPHERD CLINIC
07.2025 - Current
Medical Receptionist
MOUNTAIN HOPE GOOD SHEPHERD CLINIC
07.2024 - 07.2025
TAP Supervisor
VICTORIA SECRET
02.2023 - 06.2024
Social Work -
EAST TENNESSEE STATE UNIVERSITY