Dalia Farhat
Dearborn,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Manager
Eastborn Fruit Market
06.2021 - Current
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted with hiring, training and mentoring new staff members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor of Science - Biology
University of Michigan - Dearborn
Dearborn, MI05.2025
Skills
- Customer Relationship Management
- Staff Management
- Business Planning
- Team Leadership
- Managing Scenes
- Employee Training
- Strategic Planning
- Complex Problem-Solving
- Managing Cash Register
- Schedule Preparation
- Time Management
- Reading Comprehension
Languages
Arabic
Native or Bilingual
Timeline
Manager
Eastborn Fruit Market
06.2021 - Current
Bachelor of Science - Biology
University of Michigan - Dearborn