Dalia Flores
Indianapolis,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Order Fulfillment Group
Zionsville, IN
04.2022 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Assisted customers with placing orders for products and services.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Answered phone with positive attitude and asked questions to better understand customer needs.
Education
High School Diploma -
Southport High School
Indianapolis, IN05-2014
Skills
- Inbound and Outbound Calling
- Paperwork Processing
- Product Knowledge
- Consultative Sales
- Call Control
- Shipment Tracking
- Shipping coordination
- Delivery Tracking
- Order Management
- Payment Processing
- Customer Support
Languages
Spanish
Professional
Timeline
Customer Service Representative
The Order Fulfillment Group
04.2022 - 09.2024
High School Diploma -
Southport High School
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