Dalia Flores
San Antonio,TX
Summary
Personable and highly organized Client Services Representative with experience in scheduling, data entry, and high-volume call management. Skilled in providing excellent customer service, handling transactions, and maintaining organized records.
Overview
8
8
years of professional experience
Work History
Service Appointment Coordinator
Sewell Family of Companies
04.2023 - 12.2024
- Scheduled, confirmed, and managed customer appointments while handling reschedules and cancellations.
- Provided exceptional customer service in person, and over the phone.
- Answered and transferred calls to the appropriate departments.
- Processed cash and credit transactions.
- Scanned and processed repair orders for the warranty and service department.
Shipping and Receiving
Deployed Services
06.2022 - 02.2023
- Unloaded and organized shipments in designated areas.
- Maintained warehouse cleanliness and organization.
Overnight Stocker
HEB
11.2021 - 04.2022
- Unloaded deliveries and stocked shelves efficiently.
- Set up product displays and rotated stock to freshness.
Cashier
Lucky Kickapoo Eagle Casino
03.2020 - 10.2021
- Processed customer transactions accurately.
- Provided friendly and efficient customer service.
- Maintained a clean and organized workspace.
Cashier/Waitress
Luby's Fuddruckers Restaurant
06.2017 - 11.2019
- Greeted customers and answered menu questions.
- Processed cash and card transactions.
- Addressed customer concerns professionally and resolved issues promptly.
- Assisted in kitchen operations, including food preparations and order fulfillment.
- Answered phone calls and assisted with takeout orders.
- Delivered orders to customers and ensure a positive dining experience.
- Restocked supplies and ensured restaurant readiness for the next shift.
Beverage Server
Kickapoo Lucky Eagle Casino
05.2019 - 09.2019
- Delivered beverages to guests professionally and efficiently.
- Assisted in bar operations when needed.
- Processed payments and ensured a positive guest experience.
Education
High school diploma or GED -
Eagle Pass High School
Eagle Pass, TX06.2018
Skills
- Customer service and communication
- Telephone etiquette and high-volume calls
- Multitasking and organization
- Scheduling and appointment management
- Data entry and database management
- Team collaboration
- Cash handling and payment processing
- Bilingual: English and Spanish
Personal Information
- Authorized To Work: US for any company
Additionalinformation - Languages
Spanish, Fluent
Timeline
Service Appointment Coordinator
Sewell Family of Companies
04.2023 - 12.2024
Shipping and Receiving
Deployed Services
06.2022 - 02.2023
Overnight Stocker
HEB
11.2021 - 04.2022
Cashier
Lucky Kickapoo Eagle Casino
03.2020 - 10.2021
Beverage Server
Kickapoo Lucky Eagle Casino
05.2019 - 09.2019
Cashier/Waitress
Luby's Fuddruckers Restaurant
06.2017 - 11.2019
High school diploma or GED -
Eagle Pass High School