Dalia Garcia
Billing Administrator
El Paso,USA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Billing Administrator
United Medical Clinics
El Paso, TX
01.2023 - Current
- Manage billing processes, ensuring accuracy and timely invoicing to clients.
- Coordinate with cross-functional teams to resolve billing discrepancies effectively.
- Develop and implemented streamlined procedures for billing operations, enhancing efficiency.
- Process medical claims using billing software to ensure accurate and timely submissions.
- Manage patient inquiries regarding billing statements, providing clear explanations of charges.
- Maximize reimbursement opportunities by staying current on industry trends and new billing procedures.
- Communicate with insurance providers to resolve denied claims and resubmitted.
- Post payments and collections on regular basis.
Front Desk Receptionist
United Medical Clinics
El Paso, TX
01.2022 - 01.2023
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained electronic health record systems for accurate data entry and patient confidentiality.
- Assisted in training new reception staff on office procedures and customer service protocols.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Department Manager
Vista Markets
02.2021 - 11.2021
- In charge of one department for all Vista Markets (7 stores)
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Trained and mentored staff on best practices for merchandising and customer service.
Office Manager
Montana Vista Market
10.2020 - 12.2020
- Streamlined office operations, enhancing administrative efficiency and workflow effectiveness.
- Coordinated staff schedules, optimizing resource allocation for peak operational performance.
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Defined clear targets and objectives and communicated to other team members.
Pricing
Vista Quality Market Alameda
04.2018 - 10.2019
- Ensured that every item in the store was properly priced.
- Collaborated with cashiers and depart supervisors to ensure items were correctly priced and scanned accurately.
- Developed strong relationships with vendors, securing competitive pricing.
- Managed pricing databases using advanced Excel functions and proprietary software for accuracy and efficiency.
- Maintained up-to-date pricing data by regularly reviewing market trends and competitor pricing activities.
Cashier/ Sales Associate
Express at Cielo Vista Mall
02.2018 - 08.2018
- Assisted customers in product selection to enhance shopping experience.
- Collaborated with team members to achieve monthly sales targets consistently.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Head-Cashier/Supervisor
Vista Central Market
04.2016 - 03.2018
- Supervised daily cash operations and ensured compliance with financial policies.
- Trained and mentored new cashiers on customer service standards and operational procedures.
- Implemented new training materials to improve cashier efficiency and accuracy.
- Ensured accurate cash balancing, conducted register audits, and securely completed end-of shift deposits.
Education
Bachelor of Science - Mathematics
The University of Texas At El Paso (UTEP)
El Paso, TX06-2027
Skills
Administrative support
Microsoft Excel
Experienced with diverse software platforms
Data entry
Advanced mathematics
Billing software proficiency
Customer service
Complex Problem-solving
ICD-10 proficiency
Multitasking and organization
Financial reporting
Bilingual in English and Spanish
Timeline
Billing Administrator
United Medical Clinics
01.2023 - Current
Front Desk Receptionist
United Medical Clinics
01.2022 - 01.2023
Department Manager
Vista Markets
02.2021 - 11.2021
Office Manager
Montana Vista Market
10.2020 - 12.2020
Pricing
Vista Quality Market Alameda
04.2018 - 10.2019
Cashier/ Sales Associate
Express at Cielo Vista Mall
02.2018 - 08.2018
Head-Cashier/Supervisor
Vista Central Market
04.2016 - 03.2018
Bachelor of Science - Mathematics
The University of Texas At El Paso (UTEP)