Ellen Kang
Centreville,VA
Summary
Dedicated billing administrator with a strong background in communication and problem-solving. Experienced in managing billing processes for legal services, consistently achieving high accuracy levels while addressing client inquiries effectively.
Overview
10
10
years of professional experience
Work History
Billing Administrator
Kile Park Reed Houtteman PLLC
Fairfax, VA
11.2022 - Current
- Managed billing processes for legal services and client accounts by processing payments and reconciling financial transactions daily.
- Reviewed invoices for accuracy and compliance with firm policies by preparing monthly reports to track billing performance and identify areas for improvement.
- Maintained accurate records of customer accounts, including invoice payments and account balances.
- Coordinated with firm attorneys to clarify billing disputes and adjustments, and collaborated with the finance team to improve billing workflows and procedures.
- Trained new staff on billing systems and administrative processes.
Pharmacy Retailer
One Stop Pharmacy
Centreville & Annandale, VA
06.2016 - 11.2022
- Supported the head pharmacist in accurately preparing and verifying over 30 prescription orders per day, while adhering to all regulatory and safety standards.
- Processed customer payments by efficiently operating the point-of-sale system while handling various cash, credit, and insurance transactions with accuracy.
- Oversaw inventory management, including receiving and inspecting deliveries, counting stock, monitoring medication expiration dates, and initiating purchase orders.
- Responded to incoming telephone calls and provided knowledgeable assistance to customers, ensuring clear communication and prompt problem resolution.
Hairdresser
Hair Cuttery
Gainesville, VA
11.2015 - 05.2016
- Provided expert hair cutting and styling services to diverse clientele.
- Maintained cleanliness and organization of workstations and tools.
- Supported reception desk by answering phones, scheduling appointments, and processing payments.
Education
High School Diploma -
Woonam High School
Seoul, South KoreaESL Program
Lane Community College
Eugene, OregonSkills
- Customer relationship management
- Documentation and record keeping
- Attention to detail
- Effective communication
- Time management
- Sales and promotion
- Administrative support
- Team collaboration
Languages
Korean - Native
Timeline
Billing Administrator
Kile Park Reed Houtteman PLLC
11.2022 - Current
Pharmacy Retailer
One Stop Pharmacy
06.2016 - 11.2022
Hairdresser
Hair Cuttery
11.2015 - 05.2016
High School Diploma -
Woonam High School
ESL Program
Lane Community College