Crissette Papa
La Puente,CA
Summary
Detail-oriented Billing Administrator with over 16 years of experience in invoice processing and billing dispute resolution. Known for strong customer relationship management and effective staff training, driving improvements in billing accuracy and efficiency.
Overview
22
22
years of professional experience
Work History
Billing Administrator
Turn Around Communications
West Covina, California
02.2009 - Current
- Processed company's invoices using billing Prism and ABWS-D to ensure accurate billing.
- Managed payment collections and tracked outstanding accounts for prompt resolution.
- Coordinated with vendors and customer service teams to clarify billing discrepancies.
- Maintained detailed records of transactions for compliance and auditing purposes.
- Responded to vendor inquiries regarding billing issues with professional communication.
- Trained new staff on billing systems and company policies related to invoicing.
- Researched discrepancies in customer accounts to ensure timely payment of outstanding invoices.
- Prepared monthly reports to track billing performance and identify areas for improvement.
- Processed cost estimates and photos to vendors
- Sending a weekly remittance report.
- Communicating with Spectrum and AT&T regarding invoice details
- Coordinated with other departments such as accounting, sales, and collections to resolve billing disputes quickly.
- Maintained up-to-date knowledge of billing regulations and compliance standards.
- Trained junior staff on billing processes and software usage techniques.
- Reviewed and processed company's invoices, ensuring accuracy of data entered into billing system.
Dispatcher
Charter Spectrum
Irwindale
04.2004 - 09.2008
- Coordinated daily schedules for transportation and service requests efficiently.
- Maintained accurate records of dispatch activities and service routes.
- Communicated effectively with drivers to ensure timely deliveries and pickups.
- Monitored vehicle locations using GPS systems for real-time updates.
- Responded promptly to emergency calls, prioritizing urgent requests effectively.
- Assisted in training new dispatch staff on company procedures and software.
- Generated reports on dispatch operations for management review regularly.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Prepared daily work and run schedules.
- Received or prepared work orders.
Education
High School Diploma -
Workman High School
La Puente, CA06-2003
Skills
- Billing software
- Payment collections
- Invoice processing
- Billing dispute resolution
- Payment tracking
- Customer relationship management
- Staff training
- Customer service
- Software training
- Data accuracy
Timeline
Billing Administrator
Turn Around Communications
02.2009 - Current
Dispatcher
Charter Spectrum
04.2004 - 09.2008
High School Diploma -
Workman High School