LESLIE SANTANA
Cumming,GA
Summary
Administrative and operations support professional with experience in billing, auditing support, paperwork processing, customer service, and data entry. Skilled in maintaining accurate records, supporting office operations, handling customer communications, and working efficiently in fast-paced environments. Bilingual in English and Spanish.
Overview
4
4
years of professional experience
Work History
Billing Administrator
Century Fire Protection
Lawrenceville, GA
03.2025 - Current
- Process and maintain organized paperwork, service records, and customer documentation
- Assist with billing, invoice processing, and payment-related administrative tasks
- Perform auditing support by reviewing records and verifying accuracy of information
- Enter and update customer and service data with strong attention to detail
- Communicate with customers regarding accounts, services, and documentation requests
- Support daily office operations in a fast-paced work environment
- Coordinate with team members to ensure timely completion of administrative processes
Team Leader
NCG Cinemas
Snellville, GA
06.2024 - 03.2025
- Supervise daily team operations and assist with workflow coordination
- Handle customer concerns and resolve issues in a professional manner
- Support cash handling, transaction accuracy, and register balancing
- Train team members on company procedures and customer service standards
- Assist with operational reporting and maintaining organized records
- Help maintain efficient operations during high-volume business periods
Sales Associate
Academy Sports Outdoors
Buford, GA
04.2023 - 12.2023
- Assisted customers with purchases, returns, and product inquiries
- Processed transactions accurately using POS systems and payment software
- Maintained organized inventory and merchandising displays
- Answered customer questions regarding products and store services
- Supported daily store operations and documentation tasks
Sales Associate
Kid to Kid
Buford, GA
08.2022 - 03.2023
- Managed customer transactions and register operations accurately
- Assisted with inventory organization and merchandise processing
- Trained new employees on customer service procedures and operations
- Maintained organized records and supported daily store functions
Education
Georgia Gwinnett College
Lawrenceville, GASkills
- Administrative Support
- Billing & Invoice Processing
- Auditing & Record Verification
- Data Entry & Documentation
- Customer Service
- Cash Handling & Payment Processing
- Microsoft Office / Google Workspace
- Communication Skills
- Problem Solving
- Team Collaboration
Timeline
Billing Administrator
Century Fire Protection
03.2025 - Current
Team Leader
NCG Cinemas
06.2024 - 03.2025
Sales Associate
Academy Sports Outdoors
04.2023 - 12.2023
Sales Associate
Kid to Kid
08.2022 - 03.2023
Georgia Gwinnett College