Dalia Hussin
Grand Prairie,TX
Summary
Senior Travel Advisor with 7+ years of experience in the travel and airline industry, specializing in managing high-volume customer interactions and complex travel arrangements. Proven track record of maintaining a 90%+ customer satisfaction rate while resolving escalations and delivering exceptional service. Highly skilled in Sabre, GDS systems, and client relationship management in fast-paced environments.
Overview
8
8
years of professional experience
Work History
RTD Support (Additional Role)
JPMorgan Chase
03.2026 - Current
- Support RTD team by completing detailed intake forms for specialized cases
- Assist with complex and high-priority travel requests
- Collaborate with internal teams to ensure accuracy and smooth processing
- Demonstrate adaptability by managing multiple responsibilities alongside core role
Travel Advisor (Core)
JPMorgan Chase
11.2023 - Current
- Manage end-to-end travel bookings including flights, hotels, car rentals, and activities using Sabre and GDS systems
- Handle high-volume customer interactions while delivering
- Maintain 95%+ customer satisfaction score through effective problem resolution
- Assist customers with itinerary changes, cancellations, and rebookings
- Utilize WSPN and ORXe systems to process travel requests efficiently
- Recognized as a high-performing agent consistently meeting and exceeding KPIs
Customer Service Agent
American Airlines
01.2022 - Current
- Provide high-quality customer service in a fast-paced airport environment
- Assist passengers with bookings, ticketing, and travel-related issues
- Resolve customer complaints efficiently and professionally
- Deliver accurate information and support to ensure a smooth travel experience
- Perform check-in and boarding procedures
- Assist with aircraft preparation and coordination
- Support loading and unloading operations
- Utilize ticketing systems for passenger processing
Customer Service Agent
Envoy Air
10.2018 - 11.2021
- Delivered front-line customer support in a high-volume airport setting
- Assisted passengers with check-in, boarding, and travel inquiries
- Maintained strong communication and problem-solving skills
- Ensured high levels of customer satisfaction and smooth operations
Education
Associate Degree - IT Programming
Tarrant County College
Hurst, TXSalesforce Admin And Business Analys
IT Is Fantastic
01.2023 - 07.2023
Bachelor of Science - Computer & Information Sciences
University of Science & Technology
SudanSkills
- Sabre
- Sabre NDC
- WSPN
- ORXe
- QIK
- Customer Experience & Retention
- Escalation Handling
- Complex Itinerary Management
- Communication & Problem Solving
- Multitasking & Time Management
Timeline
RTD Support (Additional Role)
JPMorgan Chase
03.2026 - Current
Travel Advisor (Core)
JPMorgan Chase
11.2023 - Current
Salesforce Admin And Business Analys
IT Is Fantastic
01.2023 - 07.2023
Customer Service Agent
American Airlines
01.2022 - Current
Customer Service Agent
Envoy Air
10.2018 - 11.2021
Associate Degree - IT Programming
Tarrant County College
Bachelor of Science - Computer & Information Sciences
University of Science & Technology