Dalia Johnson
Capitol Heights,US
Summary
With over 10 years of experience in the public library system I'm passionate about creating a
dynamic, purposeful environment for both the staff and public. I excel greatly at leading
teams and creating educational programming. I'm skilled at training and orienting new staff
members. I strive to provide the utmost support and access to both staff and customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Circulation Manager
Arlington Public Library
09.2024 - Current
- Streamlined workflow processes with the introduction of new policies and procedures. Trained staff on new procedures.
- Increased circulation numbers by implementing strategic marketing initiatives such as Circulation contests and incentives for signing up for new cards.
- Developed and maintained comprehensive circulation reports, providing valuable insights into performance metrics for informed decision-making processes.
- Managed full and part time staff as well as our systems Substitute staff. Completed scheduling, training, and time cards for all staff.
- Reviewed and updated policy and procedure documents for our county libraries. Created new training documents to be used by management.
Library Operations Supervisor/Outreach Coordinator
Alexandria Library System
12.2023 - 10.2024
- Leads the Circulation department in the home branch of the Alexandria Library System.
- Oversaw schedules, performs payroll duties, and hires for the department.
- Oversaw all Library Assistants, Library Aides, Pages, interns, and volunteers.
- Led our systems team of Circulation managers and our Sunday supervisors.
- Schedules book delivery services, plans and conducts Outreach, and trains all staff.
- Assists in the Communications department by regularly filming social media content, create graphics, and film programming.
- Often acted as lead branch manager, and trained to deal with conflict in the appropriate manner.
- Continued my work with Homebound Outreach services and all systemwide programming. Coordinated and staffed system events and programs. Worked closely with our communications team to ensure that we were providing our community with relevant programming.
Library Assistant I
Alexandria Library System
11.2022 - 12.2023
- Performed all Circulation procedures as assigned.
- Led home bound Outreach, performed storytimes, led outreach events and represented the library at several programs and community events.
- Created Library branded swag and led our systemwide Outreach services.
- Created accounts, issued cards, used the POS system, and performed daily and monthly cash reports.
Mate (Manager)
Trader Joe’s
06.2021 - 11.2022
- Managed and scheduled a floor of up to 50 employees at a time.
- Processed the morning and afternoon truck deliveries. This entailed directing and giving staff specific tasks to ensure a swift delivery and well stocked store.
- Led registers at the stores busiest hours to ensure that customers had a smooth experience in store.
- Served as both hiring and conflict care manager at my store.
- In charge of ordering for certain departments to make sure that we were fully stocked and have adequate backup for the store.
- Trained new staff
Circulation Assistant
Prince George’s County Memorial Library System
05.2017 - 06.2021
- Created Library cards, checked out materials, shelf read weekly, weeded books, performed book repairs, processed daily delivery and holds lists.
- Trained to work in the Reference department and handle ILL requests.
- Received my story time license and began regularly planning and presenting story times.
- Led our Central branches S@YL initiative. This including branch decorations, program planning and presenting, as well as volunteer coordination.
Skills
- Project management
- Online Marketing
- Training Staff
- Team Leader/Leadership
- Conflict Resolution
- Time Management
Certification
Story Time Certification
Timeline
Circulation Manager
Arlington Public Library
09.2024 - Current
Library Operations Supervisor/Outreach Coordinator
Alexandria Library System
12.2023 - 10.2024
Library Assistant I
Alexandria Library System
11.2022 - 12.2023
Mate (Manager)
Trader Joe’s
06.2021 - 11.2022
Circulation Assistant
Prince George’s County Memorial Library System
05.2017 - 06.2021