Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dalia Martinez

Brownsville,Tx

Summary

Dynamic Customer Service Representative with a proven track record at Teleperformance, excelling in conflict resolution and active listening. Adept at guiding customers through complex online purchases, I leverage critical thinking and adaptability to enhance customer satisfaction and drive sales success. Committed to delivering exceptional service in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Teleperformance
Brownsville, TX
12.2023 - 07.2025

I provided comprehensive product information and troubleshooting support, successfully guiding customers through complex online purchases

Production

Creative Liquid Coatings
Brownsville, Texas
10.2018 - 09.2023

I provided comprehensive product information and troubleshooting support, successfully guiding customers through complex online purchases

  • Loaded and unloaded items from production line.
  • Improved production line efficiency by redesigning workflow processes.
  • Teamed with other production staff to collaborate on final production products and project timelines.
  • Developed an understanding of various production stages, including pre-production samples and final factory approvals, resulting in a more efficient workflow.

Education

High School Diploma -

Homer Hanna High School
Brownsville, TX
06.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Conflict resolution
  • Multitasking
  • Teamwork
  • Adaptability

Timeline

Customer Service Representative

Teleperformance
12.2023 - 07.2025

Production

Creative Liquid Coatings
10.2018 - 09.2023

High School Diploma -

Homer Hanna High School

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