Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dalia Ortiz

HUTTO

Summary

Motivated and bilingual professional eager to apply strong communication and organizational skills in a fast-paced work environment. Known for being dependable, quick to learn, and dedicated to delivering excellent customer service.

Overview

11
11
years of professional experience

Work History

Sales Consultant

Toyota of North Austin
04.2021 - 03.2025
  • Converted online and phone inquiries into in-person appointments with a 70% success rate
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Drove 40% of sales through repeat and referral customers by consistently delivering exceptional service.
  • Increased dealership revenue by regularly upselling add-ons such as extended warranties and protection plans

Certified Medical Assistant

Lone Star Circle of Care
10.2015 - 01.2021
  • Administered medications and immunizations under physician direction and documented all doses accurately
  • Answered multi-line phone system, responded to inquiries, and directed calls to appropriate staff
  • Handled difficult patient situations with professionalism and empathy, maintaining high satisfaction ratings
  • Trained and mentored new medical assistants on clinical protocols and office procedures

Certified Medical Assistant

Bastrop Medical Clinic
01.2014 - 01.2015
  • Prepared specimens for analysis and established proper chronological priorities in testing.
  • Managed phone calls in accordance with policy and service expectations for patients on the phone and in clinic.

Education

CERTIFIED MEDICAL ASSISTANT -

EVEREST INSTITUTE
12.2014

DIPLOMA -

TAYLOR HIGH SCHOOL
12.2013

Skills

  • Fluent in English and Spanish
  • Strong work ethic and dependability
  • Multitasking under pressure
  • Customer service expertise
  • Handling high-volume phone systems
  • Building client rapport and loyalty
  • Negotiation and closing

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sales Consultant

Toyota of North Austin
04.2021 - 03.2025

Certified Medical Assistant

Lone Star Circle of Care
10.2015 - 01.2021

Certified Medical Assistant

Bastrop Medical Clinic
01.2014 - 01.2015

CERTIFIED MEDICAL ASSISTANT -

EVEREST INSTITUTE

DIPLOMA -

TAYLOR HIGH SCHOOL

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