Dalia A. Hernandez Reyes
Fresno,CA
Summary
Proficient Customer Service professional with Number years of Industry experience. Writes orders, maintains organized shop work areas and answers customer questions.
Overview
8
8
years of professional experience
Work History
Floral Clerk
Vallarta Supermarket
04.2021 - 05.2023
- Set up and broke down holiday and seasonal displays.
- Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
- Assisted with monthly inventory counts.
- Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Customer Service Manager
Vallarta Supermarket
07.2019 - 03.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Cashier
Vallarta Supermarket
06.2015 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Education
N/A - Social Studies Teacher Education
Fresno City College
Fresno, CAHigh School Diploma -
Central East High School
Fresno, CA06.2015
Skills
- Detailed Meeting Minutes
- Bank Deposits
- Plant Storage
- Order Preparation and Processing
- Merchandising and Display
- Plant Care and Handling
- Holiday Decorating
- Inventory Management
- Inventory Monitoring
- Active Learning
- Store Presentation
- Effective Customer Communication
- Safe Food Handling Procedures
- Administrative Support
- Monthly Audits
- Customer Loyalty
Languages
Spanish
Native or Bilingual
Timeline
Floral Clerk
Vallarta Supermarket
04.2021 - 05.2023
Customer Service Manager
Vallarta Supermarket
07.2019 - 03.2021
Cashier
Vallarta Supermarket
06.2015 - 07.2019
N/A - Social Studies Teacher Education
Fresno City College
High School Diploma -
Central East High School
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