Dalia Estrella Rivas Canales
Mesquite,TX
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist/Certified Medical Assistant
ENT SPECIALTY CARE DALLAS
Dallas, TEXAS
04.2022 - Current
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted medical facilities to schedule patients for admission.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Scheduled appointments for patients via phone and in person.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Educated patients about medications, procedures and physician's instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Prepared treatment rooms for patient examinations.
- Organized charts, documents and supplies to maintain team productivity.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
Front Desk Receptionist
MD Family Clinic
Dallas, TX
06.2019 - 04.2022
- Maintained a clean and organized reception area to uphold company image.
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Managed company calendar and scheduled events.
- Responded to customer inquiries via phone, email, and in person.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Coordinated maintenance requests for office equipment and facilities.
Front Desk Receptionist
CLINICAS TU SALUD
Irving, TEAXAS
03.2019 - 05.2019
- Maintained a clean and organized reception area to uphold company image.
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Scheduled and confirmed appointments for clients and staff.
Education
CERTIFIED MEDICAL ASSISTANT - MEDICAL ASSISTANT
MEDICAL ASSISTANT SCHOOL IN ADDISON
Addison, TX04-2024
High School Diploma -
BRYAN ADAMS HIGH SCHOOL
Dallas, TX06-2018
Skills
- Team collaboration
- Multitasking and organization
- Fluent in English and Spanish
- Front office management
- Researching skills
- Email correspondence
- File organization
- Telephone etiquette
Timeline
Front Desk Receptionist/Certified Medical Assistant
ENT SPECIALTY CARE DALLAS
04.2022 - Current
Front Desk Receptionist
MD Family Clinic
06.2019 - 04.2022
Front Desk Receptionist
CLINICAS TU SALUD
03.2019 - 05.2019
CERTIFIED MEDICAL ASSISTANT - MEDICAL ASSISTANT
MEDICAL ASSISTANT SCHOOL IN ADDISON
High School Diploma -
BRYAN ADAMS HIGH SCHOOL