Dalia F. Romero Ibarra
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support.
Overview
6
6
years of professional experience
Work History
Teller
TD Bank
10.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Customer Service Cashier
Petco
01.2020 - 08.2022
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout the store.
Pharmacy Assistant/Cashier
Florida Pharmacy
01.2018 - 01.2020
- Counted and labeled prescriptions with correct items and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
Education
Criminal Justice
Montclair State University
Montclair, NJ05.2024
High School Diploma -
Mary Help of Christians Academy
North Haledon, NJ05.2020
Skills
- Learning Programs
- Consumer Banking Specialist
- Hospitality and Accommodation
- Customer Service and Assistance
- Flexible and Adaptable
- Self Motivated
- Good listening skills
- Responsive
- Organization and Time Management
- Critical Thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teller
TD Bank
10.2022 - Current
Customer Service Cashier
Petco
01.2020 - 08.2022
Pharmacy Assistant/Cashier
Florida Pharmacy
01.2018 - 01.2020
Criminal Justice
Montclair State University
High School Diploma -
Mary Help of Christians Academy