Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Cashier
Buffalo Wild Wings
03.2023 - 06.2023
Contributed to store success by maintaining high standards of cleanliness throughout facility.
Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Assisted customers with returns, refunds and resolving transaction issues.
Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
HEB Grocery Store
07.2020 - 01.2022
Cross-trained and provided backup support for organizational leadership.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Provided primary customer support to internal and external customers.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Developed and updated databases to handle customer data.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Shift Manager
Smoothie King
05.2017 - 12.2020
Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Supervised ongoing daily production phases.
Increased customer satisfaction and grew business by maintaining close relationships with customers.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.