Christie Jessup

Customer Service Representative Supervisor

Teleflora

05.2017 - Current

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Cross-trained and provided backup support for organizational leadership.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Processed customer service orders promptly to increase customer satisfaction.
Collaborated with team members to develop best practices for consistent customer service delivery.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Educated customers about billing, payment processing and support policies and procedures.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Responded to customer requests for products, services, and company information.
Tracked customer service cases and updated service software with customer information.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sought ways to improve processes and services provided.
Updated account information to maintain customer records.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded proactively and positively to rapid change.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Offered advice and assistance to customers, paying attention to special needs or wants.
Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Investigated and resolved customer inquiries and complaints quickly.
Maintained up-to-date knowledge of product and service changes.
Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Answered customer telephone calls promptly to avoid on-hold wait times.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Met customer call guidelines for service levels, handle time and productivity.
Cross-trained and backed up other customer service managers.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Followed up with customers about resolved issues to maintain high standards of customer service.
Handled customer inquiries and suggestions courteously and professionally.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Gained extensive knowledge in data entry, analysis and reporting.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Paid attention to detail while completing assignments.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Proven ability to learn quickly and adapt to new situations.
Applied effective time management techniques to meet tight deadlines.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked well in a team setting, providing support and guidance.
Proven ability to develop and implement creative solutions to complex problems.