Daliana Leon
Trenton,NJ
Summary
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
4
4
years of professional experience
Work History
Waitress
Joey's Pizza of Hamilton
Hamilton Square, NJ
04.2021 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu navigation and provided recommendations to enhance guest experience.
- Managed cash register operations and processed payments efficiently.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area to meet health standards.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
General Manager
Joey's Pizza of Hamilton
Hamilton Square, NJ
02.2023 - Current
- Implemented strategic initiatives that improved operational performance and customer satisfaction.
- Directed daily operations to enhance efficiency and productivity across all departments.
- Supervise day-to-day operations of a busy restaurant, ensuring high levels of customer satisfaction.
- Manage hiring, training, and scheduling charts.
- Handle customer complaints and resolve issues effectively.
Education
High School Diploma -
Hamilton West High School
Trenton, NJ06-2024
Associate of Science - Nursing
Mercer County Community College
West Windsor, Nj05-2027
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer service
- Greeting guests
- Cleanliness
- Safe food handling
- Menu recommendations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Joey's Pizza of Hamilton
02.2023 - Current
Waitress
Joey's Pizza of Hamilton
04.2021 - Current
High School Diploma -
Hamilton West High School
Associate of Science - Nursing
Mercer County Community College